Summary
Overview
Work history
Education
Skills
Certification
Timeline
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MUHAMMAD SHAHBAZ

United Kingdom

Summary

Results-driven Project Coordinator & Operations Specialist with over 10 years’ experience delivering administrative, operational, and project support across national and international environments. Skilled in coordinating multi-department projects, managing documentation, tracking milestones, and ensuring governance, compliance, and supply chain optimisation. Experienced in preparing executive-level reports, dashboards, and KPI analysis using advanced analytics tools (Power BI, SQL, Excel) to inform strategic decision-making. Proficient in CRM/ERP systems (SAP, Salesforce, Oracle) and trained in project management methodologies (PRINCE2®, CAPM®), process improvement, and operations management. Recognised for building strong stakeholder relationships, streamlining processes, and consistently delivering high-quality results under pressure.

and delivering high-quality results under pressure.

“Willing to relocate within the UK or International"

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

TEAM LEAD/SUPERVISOR (Part Time)

POUNDLAND LIMITED
TBW, UK
06.2024 - 08.2025
  • Supervised daily retail operations to ensure smooth workflow and exceptional customer service.
  • Led and motivated staff to achieve sales targets, KPIs, and enhance customer satisfaction.
  • Monitored inventory levels, coordinating with stock teams for timely replenishment.
  • Trained new employees on store policies, sales techniques, and service standards.
  • Resolved escalated customer concerns effectively to maintain satisfaction.
  • Conducted regular team briefings to communicate promotions and updates.
  • Ensured compliance with company policies and health & safety regulations.
  • Collaborated with area managers to align on store goals and initiatives.

PROJECT COORDINATOR | OPERATIONS & SALES SUPPORT

Berger Paints Pakistan Ltd
, Pakistan
11.2020 - 06.2024
  • Coordinated and delivered cross-departmental projects across sales, logistics, operations, and innovation initiatives, ensuring on-time delivery, adherence to scope, and alignment with milestones.
  • Provided administrative and coordination support for projects, including maintaining project plans, trackers, digital systems (e.g., innovation management platforms), and meeting minutes.
  • Produced and presented executive-level reports, dashboards, and KPI analysis to senior leadership (COO, DMS, NSM), supporting strategic decision-making.
  • Planned and facilitated stakeholder meetings, preparing agendas, recording accurate minutes, assigning actions, and tracking completion to ensure accountability.
  • Acted as central point of contact between departments and PMO teams, aligning priorities, resolving issues promptly, and ensuring effective communication.
  • Managed project documentation, CRM/ERP systems (SAP, Salesforce, Oracle), budgets, contracts, and compliance records, ensuring accuracy, audit readiness, and high data integrity (500+ records).
  • Supported bid, proposal, and onboarding processes by preparing project briefs, documentation, reports, and ensuring personnel are suitably qualified and experienced (SQEP).
  • Developed and monitored project tracking tools, conducted forecasting, and measured progress against timelines and KPIs, producing regular updates for management.
  • Coordinated training programs, needs assessments, and training plans, including managing Training Planners, Training Matrices, vendors, and budgets, while recommending process improvements and e-learning solutions.
  • Coordinated risk and issue management activities, escalating potential delays or compliance concerns, and recommending mitigation strategies.
  • Introduced process improvements, automating project documentation workflows and increasing reporting efficiency by 30%.
  • Maintained and updated project MI, supporting administration processes, functional strategies, and ensuring projects adhere to site, organisational, and regulatory requirements.

NATIONAL SALES COORDINATOR

Berger Paints Pakistan Ltd
Lahore, Pakistan
05.2018 - 11.2020
  • Coordinated national sales and operations activities, ensuring regional teams aligned with overall business objectives.
  • Provided operational and administrative support to the National Sales Manager, including KPI tracking, performance monitoring, and management reporting.
  • Consolidated and analysed multi-region sales data, producing weekly, monthly, and quarterly dashboards for senior leadership.
  • Managed CRM systems, maintaining accurate sales leads, client records, and activity logs to support sales performance.
  • Organised and facilitated national sales meetings, training events, conferences, and dealer engagement programmes.
  • Monitored inventory, order fulfilment, and delivery schedules, coordinating with supply chain teams to ensure timely execution.
  • Developed and maintained corporate EHS policies, conducted audits and compliance checks, and supported training and onboarding for regional staff and new clients.

SALES COORDINATOR

Pakistan Telecommunication Company Ltd
Lahore, Pakistan
01.2013 - 05.2018
  • Provided operational and administrative coordination for corporate client accounts, ensuring timely delivery and high service standards.
  • Managed proposals, presentations, and client documentation, meeting deadlines and quality expectations.
  • Maintained and updated CRM databases, tracking contracts, sales leads, and client activity for accurate reporting.
  • Produced regular sales and operational performance reports, dashboards, and KPI analysis for senior management.
  • Coordinated communication between clients, sales teams, and cross-departmental stakeholders to ensure seamless workflow.
  • Supported planning and execution of corporate events, product launches, and client engagement initiatives.
  • Processed purchase orders, invoices, and monitored payments, ensuring compliance with company procedures and governance policies.

Education

Master of Science - in Management

University of Lincoln
Lincolnshire, United Kingdom
05.2024 - 05.2025

Master of Science - in Electrical Engineering

The Superior University
Lahore, Pakistan
01.2016 - 01.2020

Skills

  • Project Coordination
  • Administrative Support
  • Meeting Management
  • Stakeholder Management
  • Data Analysis
  • Reporting
  • Excel
  • Power BI
  • SQL
  • SAP
  • Operational Delivery
  • Campaign Delivery
  • Client Management
  • Relationship Management
  • Systems Proficiency
  • Technology Proficiency
  • Microsoft Office Suite
  • Oracle
  • CRM platforms
  • Data Analytics Tools

Certification

PRINCE2® Certification – The Knowledge Academy (UK) – In Progress
Microsoft Power BI Data Analyst Associate (PL-300) – Microsoft – 2024
SAP ERP Essential Training – PMI
Salesforce Certified Administrator – LinkedIn Learning
Excel Advanced Formulas & Functions – LinkedIn Learning
Excel Expert – Microsoft Office Specialist (MOS) / Microsoft 365 Apps – Microsoft
Certified Associate in Project Management (CAPM®) – Exam Preparation – PMI
Project Management Training – LinkedIn Learning
(Project Management Foundations, Project Portfolio Management, Strategic Risk Management, Quality Management Foundations)
Supply Chain & Operations Training – LinkedIn Learning
(Implementing Supply Chain Management, Sales & Operations Planning (S&OP) Foundations, Supply Chain Fundamentals)

Timeline

TEAM LEAD/SUPERVISOR (Part Time)

POUNDLAND LIMITED
06.2024 - 08.2025

Master of Science - in Management

University of Lincoln
05.2024 - 05.2025

PROJECT COORDINATOR | OPERATIONS & SALES SUPPORT

Berger Paints Pakistan Ltd
11.2020 - 06.2024

NATIONAL SALES COORDINATOR

Berger Paints Pakistan Ltd
05.2018 - 11.2020

Master of Science - in Electrical Engineering

The Superior University
01.2016 - 01.2020

SALES COORDINATOR

Pakistan Telecommunication Company Ltd
01.2013 - 05.2018

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MUHAMMAD SHAHBAZ