Muhammad Shahbaz
London
Summary
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Cashier
Supermarket
03.2022 - 11.2022
- I worked as a Cashier in a supermarket and served the customers by scanning items and taking payments
- Excellent customer service is key, as Cashiers must work competently and quickly to prevent lengthy queues from forming in the store.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Trained and mentored new cashiers and clerks in correct processes.
Computer Software and Hardware
EConsole
Multan, Pakistan
03.2018 - 09.2020
- I worked as computer software and hardware.
- Built rapport with new and existing customers to boost client retention.
- Documented standard development procedures and trained new personnel on requirements.
- Recognised risks and bottlenecks and recommended mitigation action.
- Supported design and development phases with technical guidance on new features and improvements.
- Liaised with key stakeholders to translate technical needs into product development strategies.
- Created innovative, responsive software solution portfolios in collaboration with designers and customers.
- Researched software requirements to overcome potential constraints and produce feasible designs.
- Developed processes governing software testing, validation and defect resolution.
- Verified and resolved bug reports and issues.
- Network configration
- Cloud Management
- Network Security
- Technical support and troubleshooting
- Served customers to drive sales and deliver top-quality experiences.
Education
M.S in Project Management -
University of Roehampton London
B.S Information Technology -
University of Education Pakistan
10.2016 - 09.2020
Skills
- Behavior modification
- Computer skills
- Software skills
- Window skills
- MS Office skills
- Accounting
- Time management
- Leadership
- Public relations
- Communication skills
- Payroll administration
- Team building
- Problem-solving
Certification
Microsoft Office from America 2018 University of Education Lahore Pakistan.
- Certified Associate in Project Management
- Certified Project Management Professional
- Certified Software Development Professional
Additional Information
I worked as computer software and hardware., Hardware Development, Analysis, and Testing., Desktop Management Interface., Cloud Management., Network Configuration., Technical Support and Troubleshooting., Network Security., Email: That means advanced skills like mail merge, implementing filters, folders, and rules for optimal management., Automated Billing Systems, Customer Relationship Management (Salesforce, Zoho, HubSpot, Freshworks, etc), Payment Processing, Business Continuity Planning, Business Intelligence (PowerBI, SQL Reporting Services, Qlik, Sisense, Looker, GoodData, Domo, Tableau, etc.), Enterprise Resource Planning
Languages
English
Urdu (Pakistan)
Custom
References available on request.
Timeline
Cashier
Supermarket
03.2022 - 11.2022
Computer Software and Hardware
EConsole
03.2018 - 09.2020
B.S Information Technology -
University of Education Pakistan
10.2016 - 09.2020
M.S in Project Management -
University of Roehampton London
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