Muhammad Shafae
Harrow,City of London
Summary
- Security-focused and diligent guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
- Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
- Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
- Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Security Officer
Heathrow Airport
Hounslow, City of London
06.2022 - 03.2023
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Patrolled facilities to prevent crime and unruly behaviour.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- De-escalated threatening behaviour with firm and commanding presence.
- Checked bags and identification with keen eye for detail.
Warehouse Sorter
Amazon
Boundary Way, Hemel Hempstead HP2 7LF, City of London
11.2020 - 02.2021
- Monitored and enforced correct and consistent PPE use to protect team members.
- Safeguarded team and visitors with proactive resolution of on-site hazards.
- Labelled and stored incoming stock and recorded transactions for accurate tracking.
- Helped to maintain tidy and organised yard for smooth distribution.
- Distributed allocated supplies to yard stations and team leaders.
- Picked and packed orders quickly and accurately to meet high-volume demands.
- Unloaded parcels from lorry with care to avoid damage.
- Oversaw stock rotation to maintain organized and error-free operations.
- Carried out general labour duties to support target delivery.
Waiter
Pizza Hut
Royal Leisure Park, Western Ave, Kendal Ave, Lond, City of London
12.2019 - 02.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Education
A-Levels - Mechanical Engineering
Uxbridge College
Uxbridge 09.2019 - 07.2022
Diploma of Higher Education - Aerospace Engineering
University of Hertfordshire
Hatfield 10.2022 -
Skills
- Conflict resolution techniques
- Safety and security
- Surveillance
- Weapons training
- Building management
- Risk analysis training
- Emergency response
- Employee management
- Theft prevention training
- Money handling abilities
- Retail store support
- Sales expertise
- Complaint resolution
- Stock management
- Service standard compliance
Languages
English
Fluent
Urdu
Fluent
Timeline
Diploma of Higher Education - Aerospace Engineering
University of Hertfordshire
10.2022 -
Security Officer
Heathrow Airport
06.2022 - 03.2023
Warehouse Sorter
Amazon
11.2020 - 02.2021
Waiter
Pizza Hut
12.2019 - 02.2020
A-Levels - Mechanical Engineering
Uxbridge College
09.2019 - 07.2022
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