Summary
Overview
Work history
Education
Skills
Websites
Timeline
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Muhammad Rizwan Hasan

Summary

Experienced IT professional with a strong background in network administration and cybersecurity. Proficient in TCP/IP, VLAN, routing, firewall configuration, and firewall management. Skilled in managing Active Directory, DNS, DHCP, VMware, and Hyper-V environments. Adept at scripting with PowerShell and Bash to automate tasks and enhance system efficiency. Competent in web development technologies including HTML, CSS, JavaScript, TypeScript, and React. Committed to implementing robust endpoint protection measures to safeguard organisational assets.

Innovative engineer possessing strong analytical and problem-solving abilities, coupled with excellent communication and teamwork skills. Proficient in project management and technical design, ensuring seamless integration and execution of engineering tasks. Driven to contribute to groundbreaking projects and enhance operational efficiency.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

POS Tech Engineer

Fiserv
01.2023 - 01.2025
  • Provided technical support for Clover terminals, applications, online Clover portal, and web dashboards
  • Assisted with online payment gateway issues, ensuring smooth transaction processes
  • Created and distributed comprehensive training documents for over 30 staff members during new application transitions, improving onboarding efficiency
  • Managed high volumes of incoming calls and casework, achieving a resolution rate of 98% within SLA timelines

Customer Support Engineer

RM Education
04.2018 - 12.2022
  • Set up and optimized network devices, including routers, switches, and firewalls, ensuring secure and reliable connections across three managed sites
  • Monitored network performance and proactively identified and resolved issues, reducing downtime and mitigating security threats
  • Collaborated with cross-functional teams to plan and execute network upgrades/expansions, minimizing operational disruptions
  • Conducted training sessions for IT staff and end-users, enhancing knowledge of best practices and security protocols
  • Provided remote support to additional sites, maintaining high levels of customer satisfaction and issue resolution efficiency

Helpdesk Engineer

MJMAPP
09.2017 - 04.2018
  • Provided technical support to end-users, resolving hardware and software issues through phone, email, and remote assistance tools, achieving 80% first-call resolution
  • Managed the IT ticketing system, prioritizing and addressing support requests to meet service level agreements (SLAs)
  • Set up and configured desktops, laptops, and mobile devices, including software installations and updates, ensuring seamless user experiences
  • Authored knowledge base articles and user documentation, reducing repetitive queries and empowering users with self-service resources

Education

BTEC Software Development Level 3 -

Newham College
01.2015 - 01.2016

BTEC Creative Media and Game Design Level 3 - undefined

Newham College
01.2014 - 01.2015

GCSE Grades - English & Maths

Langdon Park School
01.2008 - 01.2013

Skills

  • TCP/IP
  • VLAN
  • Routing
  • Firewall Configuration
  • Active Directory
  • DNS
  • DHCP
  • VMware
  • Hyper-V
  • Scripting
  • PowerShell
  • Bash
  • Firewall Management
  • Endpoint Protection
  • HTML
  • CSS
  • JavaScript
  • TypeScript
  • React

Timeline

POS Tech Engineer

Fiserv
01.2023 - 01.2025

Customer Support Engineer

RM Education
04.2018 - 12.2022

Helpdesk Engineer

MJMAPP
09.2017 - 04.2018

BTEC Software Development Level 3 -

Newham College
01.2015 - 01.2016

BTEC Creative Media and Game Design Level 3 - undefined

Newham College
01.2014 - 01.2015

GCSE Grades - English & Maths

Langdon Park School
01.2008 - 01.2013

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Muhammad Rizwan Hasan