Muhammad Rameez Anwar
Glasgow,East Renfrewshire
Summary
Experienced professional with a strong background in GDS systems, flight booking, and package development, complemented by expertise in office administration and social media marketing. Proficient in Microsoft Office, financial and sales report compilation, hotel reservation systems, and foreign currency exchange. Demonstrates exceptional B2C marketing skills and strong communication abilities to drive customer engagement and satisfaction. Committed to leveraging a diverse skill set to deliver operational excellence and contribute to organisational growth.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Travel agency manager
Planet Travel & Tours
Glasgow, Glasgow City
2021.09 - Current
- Handled customer complaints promptly and effectively, maintaining company reputation.
- Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.
- Managed daily operations of travel agency, ensuring efficient service.
- Established partnerships with hotels and airlines, enhancing service offerings.
- Advised clients on suitable holiday options based on their preferences.
- Developed marketing strategies to increase agency visibility.
- Sold travel products and tour packages online and offline to potential clients.
Sales manager
Planet Tours Pujos
Barcelona, Catalunya
2014.04 - 2021.06
- Devised successful sales pitches for significant conversion rates.
- Led high-performance sales teams, ensuring achievement of targets.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Boosted gross margin percentages by initiating cost-saving measures.
- Managed key accounts, resulting in consistent revenue generation.
- Optimised sales methods to best engage, acquire and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Grew annual revenue by 50% with targeted sales and marketing strategy.
Education
Master of Business Administration - Finance
Air Univerty
Isalamabad 2005.06 - 2007.08
Skills
- GDS systems experience
- Flight booking proficiency
- Package development
- Office administration experience
- Social media marketing
- Microsoft Office
- Financial and sales report compilation
- Hotel reservation systems
- Foreign currency exchange
- B2C marketing
- Strong communication
Languages
English
Fluent
Spanish
Advanced
Urdu
Native
Punjabi
Native
Timeline
Travel agency manager
Planet Travel & Tours
2021.09 - Current
Sales manager
Planet Tours Pujos
2014.04 - 2021.06
Master of Business Administration - Finance
Air Univerty
2005.06 - 2007.08