Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad NAveed

Bradford,West Yorkshire

Summary

Results-driven team leader with proven expertise in customer service and call centre management. Led operations in an inbound taxi booking centre, ensuring high service standards and effective communication among all stakeholders. Skilled in conflict resolution, staff scheduling, and training development. Aiming to leverage leadership abilities to enhance operational efficiency in customer-centric environments.

Overview

6
6
years of professional experience

Work History

Owner

MN Customer Care (Taxi Services)
Islamabad
03.2023 - 02.2026
  • Managed inbound taxi booking call centre, driving operational efficiency and customer satisfaction.
  • Supervised and trained customer service operators, enhancing team skills and service delivery.
  • Monitored call centre performance metrics, ensuring adherence to service quality standards.
  • Monitored call centre performance and maintained service quality standards.
  • Coordinated staffing and scheduling to align with operational needs.
  • Ensured efficient communication between customers, operators, and drivers.

Sales and Production Team Leader

Konnext Solutions
Islamabad
01.2020 - 03.2023
  • Achieved productivity targets by motivating and incentivising manufacturing teams.
  • Prepared and delivered daily production briefings to align staff efforts and achieve daily output targets.
  • Planned and communicated daily manufacturing tasks and targets.
  • Coordinated daily workflow, assigned tasks, and monitored performance to maximise efficiency.
  • Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Resolved conflicts between team members to maintain group harmony and productivity.

Education

Master of Science - Marketing

Ulster University
London
01-2024

Bachelor of Science - Computer Science

University of Engineering and Technology (UET)
Texila
01-2019

NVQ Level 3 - Computer Science

KRL Model College
Kahuta
01-2015

Skills

  • Operational management
  • Resource allocation
  • Productivity tracking
  • Service quality assurance
  • Business administration
  • Team leadership
  • Conflict resolution
  • Training development
  • Customer service

Languages

Urdu
Proficient
C2
English
Upper Intermediate
B2

Timeline

Owner

MN Customer Care (Taxi Services)
03.2023 - 02.2026

Sales and Production Team Leader

Konnext Solutions
01.2020 - 03.2023

Master of Science - Marketing

Ulster University

Bachelor of Science - Computer Science

University of Engineering and Technology (UET)

NVQ Level 3 - Computer Science

KRL Model College
Muhammad NAveed