Reading, Social activities , Technology
Muhammad Naveed
Birmingham
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Administrative Manager
Sears Accountants
London
01.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Verified customer information for orderly, up-to-date online systems.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Updated reports, managed accounts, and generated reports for company database.
Warehouse Supervisor
Amazon UK
Coventry
10.2019 - 12.2020
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Oversaw daily operations and shipping and handling processes.
- Revised and developed procedures to reduce risk and achieve compliance.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Restaurant Manager
KFC
London
02.2017 - 07.2019
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Supervisor
KFC
London
03.2015 - 12.2016
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Organized implementation of new banners, displays and menus.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Administration Officer
Zurmat Group of Companies
Kabul
06.2009 - 05.2011
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collected, validated, and distributed information to employees.
- Delivered performance reviews, recommending additional training or advancements.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Managed company schedule to coordinate calendar and arrange travel.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports.
Search Engine Optimization Intern
Microglobe UK Limited
Peshawar
11.2007 - 12.2008
- Optimized website content and images to improve search engine rankings.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Created customized marketing materials to increase product awareness.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Researched and analyzed industry trends to inform search marketing strategies.
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Created content strategies for digital media.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Devised effective link-building campaigns to increase website authority and visibility.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Education
High School Diploma -
Ariana High School
Pakistan 03.1995 - 03.2007
Associate of Arts -
Frontier Institute of Science And Technology
Pakistan 01.2007 - 01.2009
Bachelor of Arts -
University of Gloucestershire
London 08.2011 - 08.2015
Skills
Office administration
undefinedCertification
Microsoft office
Interests
Timeline
Administrative Manager
Sears Accountants
01.2021 - Current
Warehouse Supervisor
Amazon UK
10.2019 - 12.2020
Restaurant Manager
KFC
02.2017 - 07.2019
Restaurant Supervisor
KFC
03.2015 - 12.2016
Bachelor of Arts -
University of Gloucestershire
08.2011 - 08.2015
Administration Officer
Zurmat Group of Companies
06.2009 - 05.2011
Computer Hardware
01-2008
Search Engine Optimization Intern
Microglobe UK Limited
11.2007 - 12.2008
Associate of Arts -
Frontier Institute of Science And Technology
01.2007 - 01.2009
Microsoft office
01-2007
High School Diploma -
Ariana High School
03.1995 - 03.2007
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