MUHAMMAD MORSALIN
London,ENG
Summary
Experienced IT professional with strong expertise in infrastructure support, desktop management, and cloud services, including Microsoft Azure, Office 365, Intune, and Active Directory. Skilled in administering and securing IT environments, troubleshooting complex technical issues, and managing IT projects within SLAs. Adept at leading support teams, optimizing systems for performance and compliance, and delivering effective solutions across cloud, network, and end-user platforms. Highly organized, proactive, and committed to maintaining high standards of service, security, and operational continuity in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Infrastructure Support Analyst
Mobius Life Limited
04.2022 - 11.2025
- Administer and manage Intune policies, deploying and maintaining corporate applications, enforcing compliance, and integrating with Apple Business Manager for streamlined device lifecycle management.
- Provide 2nd & 3rd line support for Microsoft 365 and Azure, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD, ensuring performance, reliability, and user satisfaction.
- Configure and maintain enterprise security and monitoring tools including Microsoft Defender, Darktrace, Qualys, Redscan, Symantec, ADAudit Plus, and NOC Dashboards, ensuring proactive threat detection and compliance.
- Manage Azure infrastructure and AVD (Azure Virtual Desktop) with FSLogix, troubleshoot Meraki networking issues, and optimize cloud and hybrid configurations for performance and resilience.
- Support and maintain key business applications such as IntegraLynx, InvestPro, VisualCron, EMX, and Altues, ensuring integration, stability, and optimal performance.
- Oversee Arctera Disaster Recovery and Backup systems to maintain business continuity, validate recovery processes, and ensure data protection across all environments.
- Manage the Horizon phone system, creating and maintaining hunt groups, assigning permissions, and optimizing call flow for operational efficiency.
- Collaborate with external audit firms (AAF, BDO, EY) to ensure compliance with Azure security, data protection, and regulatory standards, providing audit evidence and reports.
- Utilize Tenable and Azure Security Center to identify and remediate vulnerabilities; manage DLP and RBAC policies to strengthen identity and access controls in Azure AD.
- Maintain accurate Azure asset inventories with tagging for cost control, compliance tracking, and auditing; generate dashboards on system health, utilization, and disaster recovery readiness.
2nd Line Support Engineer
Cushman and Wakefield
08.2021 - 03.2022
- Managed support tickets within SLAs, escalating issues internally or with third parties as needed.
- Provided technical support for TCP/IP, DNS, DHCP, VLANs, Meraki switches, and firewalls.
- Built and deployed laptops using SCCM and AutoPilot, ensuring seamless onboarding for users.
- Supported Azure, Office 365, SharePoint, OneDrive, and Exchange mail flow rules.
- Monitored Azure Security Center, including ATP, and provided VIP support for iOS and Android devices.
- Managed patch management in comms rooms and provided AV support for Teams and Crestron systems.
Cloud Operations Engineer
Portfolio BI
03.2019 - 08.2021
- Provided support for UK and US hedge fund clients, managing tickets within SLAs and improving operational efficiency.
- Provisioned and decommissioned WVD (Windows Virtual Desktop) for users, ensuring optimal performance.
- Supported trading floor environments, including Bloomberg, Reuters, and other financial applications.
- Managed Azure, Office 365, AppLocker policies, FSLogix profiles, and GPOs.
- Monitored Azure Security Center and implemented mail flow rules for secure communication.
- Provided BAU support for 250+ users, ensuring minimal downtime and high user satisfaction.
Service Desk Assistant
Queen Mary University of London
05.2018 - 03.2019
- Delivered comprehensive 1st and 2nd line IT support for network drives, Office 2010/365, and remote access issues, ensuring timely resolution and minimal disruption to operations.
- Utilized SCCM for software deployment, patch management, and remote access, streamlining application delivery and maintaining system reliability across the user base.
- Provided efficient remote troubleshooting via TeamViewer and LogMeIn123, resolving technical issues for both on-site and remote users, including staff and students.
- Offered hands-on AV support, including installation, configuration, and troubleshooting of audio-visual systems in lecture halls, classrooms, and conference rooms.
- Managed and maintained the university's ticketing system, ensuring accurate tracking, prioritization, and escalation of incidents in line with established SLA targets.
- Administered Active Directory accounts, performing password resets, account provisioning, and user access management to maintain secure and seamless system operations.
- Delivered end-user training and guidance on software applications, system usage, and best practices for data security and troubleshooting.
- Responded proactively to IT service requests via phone, email, and in-person, ensuring clear communication and adherence to service delivery standards.
IT Service Desk Analyst
St John Ambulance
04.2015 - 04.2018
- Provided 1st and 2nd line support for 3,000 employees and 20,000 volunteers, resolving issues within SLAs.
- Managed Active Directory, Exchange, SharePoint, and Citrix environments, ensuring secure access for users.
- Supported Office 365 migration and administered cloud-based services for the organization.
- Installed and configured peripherals, including network printers and scanners, and added printers to servers.
Education
Masters - Mobile Computing and Communication
University of Greenwich
LondonBSc - Computer Science and Engineering
Darul Ihsan University
DhakaSkills
- Microsoft Azure
- Office 365
- Intune
- SharePoint Online
- Exchange Online
- Azure Virtual Desktop (AVD)
- Thin Client
- Active Directory
- FSLogix
- GPOs
- PowerShell
- TCP / IP
- DNS / DHCP
- VLANs
- Meraki
- FortiGate
- Switches
- Darktrace & Mimecast
- Nessus / Tenable
- Qualys / Redscan
- Disaster Recovery
- Audit Support (BDO/AAF/EY)
- Windows 10 & 11
- MacOS
- Logmein / Teamviewer
- Service Now / Jira / Dynamics
Certification
- ITIL Foundation Certificate
- CompTIA A+ IT Technician
- Enhance DBS Certificate
- Service Desk Professional Certified
- AZ-103: Azure Administrator
Personal Information
Keeping up-to-date with IT trends, cloud technologies, and cybersecurity developments., Playing team sports such as cricket and tennis to build collaboration and fitness. Running, cycling, and engaging in creative projects such as gaming and photography to maintain focus, resilience, and creativity.
Timeline
Infrastructure Support Analyst
Mobius Life Limited
04.2022 - 11.2025
2nd Line Support Engineer
Cushman and Wakefield
08.2021 - 03.2022
Cloud Operations Engineer
Portfolio BI
03.2019 - 08.2021
Service Desk Assistant
Queen Mary University of London
05.2018 - 03.2019
IT Service Desk Analyst
St John Ambulance
04.2015 - 04.2018
Masters - Mobile Computing and Communication
University of Greenwich
BSc - Computer Science and Engineering
Darul Ihsan University