Muhammad Masood
Birmingham,west midlands
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working person with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic individual with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Tesco Colleague
Tesco
Birmingham
01.2023 - 08.2024
- Customer Service, Sorting deliveries, Restocking, Shelving, Reductions, and Stock-taking responsibilities.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Uber Eats/Just Eat
UberEATS/ Just Eat
01.2020 - 01.2022
- Improved customer satisfaction through providing friendly, professional service.
- Navigated efficiently using GPS technology for timely arrivals.
- Handled cash transactions accurately, ensuring proper payment.
- Increased repeat business through excellent customer service skills.
- Facilitated smooth pick-ups and drop-offs for maximum efficiency.
- Kept accurate records of rides to ensure transparency and accountability.
Laminate Flooring Services
Laminate Experts
01.2020 - 01.2021
- Delivered exceptional service by understanding client needs before starting any floor installation task.
- Quickly adapted to changing job requirements, proving flexibility in handling diverse projects simultaneously.
- Utilised industry-standard equipment for seamless and efficient laminate floor installations.
- Collaborated effectively with interior designers, architects and builders on various flooring projects.
- Prioritised health and safety protocols during all stages of floor fitting work ensuring safe work practices at all times.
- Enhanced customer satisfaction by efficiently installing laminate flooring to a high standard.
- Demonstrated expertise in using power and hand tools for precision installation of laminate floors.
- Improved property aesthetics with meticulous installation of laminate flooring.
- Organised work area to ensure safety, reducing potential workplace hazards during installation process.
- Prepared subfloors for successful laminate floor installations.
Construction Worker
Red Rose Building Services Ltd
01.2013 - 01.2019
- Preparing construction sites, including digging trenches and preparing building foundations
- Operating heavy machinery such as cranes, bulldozers, and telescopic handlers
- Building and installing frameworks, including walls, roofs, and floors.
- Ensured safety by adhering to all health and safety regulations on construction site.
- Completed complex building tasks for successful project delivery.
- Guaranteed high quality workmanship with completion of daily tasks.
- Executed duties to increase site efficiency.
- Operated heavy machinery, ensuring smooth operation of construction site.
- Collaborated with team members for improved productivity.
- Achieved timely completion of projects by working extra hours when necessary.
- Handled various power tools, enhancing work speed and accuracy.
- Assisted in the erection of scaffolding for safe access to high structures.
- Read blueprints accurately to ensure correct construction process was followed.
- Followed specific instructions from supervisors, achieving accurate project execution.
- Maintained a clean and organised job site to facilitate efficient workflow.
- Provided assistance during material deliveries, guaranteeing swift continuation of work processes.
- Worked in all weather conditions whilst maintaining high standards of workmanship.
- Performed concrete mixing and pouring tasks for robust structure creation.
- Loaded and unloaded building materials, maintaining supply availability at worksite.
- Assisted skilled tradespeople such as carpenters and electricians with technical tasks.
- Completed demolition work safely to prepare sites for new constructions.
- Performed regular equipment checks, ensuring operational efficiency at all times.
- Contributed in meeting deadlines by maintaining consistent pace of work throughout project duration.
- Stored, maintained and cleaned construction equipment.
- Skilfully used hand and power tools to successfully cut and shape materials.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Kept safe, organised workspaces by closely monitoring site operations.
- Carried out activities in line with work schedule.
- Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
- Demonstrated excellent stamina and manual dexterity.
- Improved site workflow, performing building, construction and assembly duties quickly and accurately.
- Prepared sites and surfaces for concreting.
- Utilised PPE on site to prevent accidents.
- Maintained site safety, training junior staff on proper construction techniques and safety compliance.
- Maintained tools and equipment in proper working order, storing items properly to reduce wear and damage.
- Proficiently operated bulldozers and forklifts to transport and move heavy materials weighing [Number]+ kg.
- Communicated with equipment operators via verbal cues and hand signals to support safe movement.
- Unloaded construction material deliveries, locating items in relevant site storage.
- Adhered to health and safety regulations on site at all times.
- Mixed plaster and mortar quickly and accurately to produce quality results.
- Sorted bricks and prepared mortar ready for construction.
- Dug trenches to exact width, length and depth requirements.
- Cleaned mixers regularly to maintain plaster and mortar quality.
Education
Hnd in Business Computing - Business
London School of Science and Technology
London 11.2010 - 11.2011
SIA Door Supervisior License - Security
SNSG Securtiy Services Limited
Birmingham 02.2024 - 03.2024
Level 2 First Aid Training - Security
SNSG Security Services Limited
Birmingham 02.2024 - 03.2024
Skills
- I have excellent communication skills and enjoy working with different people each day I pride myself on providing the best customer service that I can, and I like to make sure that my customers come back because of the experience they have had Dependable, physically fit, and hard-working Construction Labourer with more than 6 years in the construction industry Thrives in a fast-paced environment and works to complete projects quickly and efficiently
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Social media marketing
- Inventory management
- Quality Assurance
- Upselling
- Knowledge of [Software]
- Multilingual
- Marketing
- Programme development
- Accounting
- Drinks upselling
- [Type] Management
Custom
First aid trained SIA Door Supervisor licence holder UK Driving Licence (Automatic)
Affiliations
- travelling, sports, movies
Certification
Sia Door Supervisor License
Level 2 First Aid trained
Full Uk Driving License
Languages
English
Fluent
Hindi
Fluent
Urdu
Fluent
Timeline
SIA Door Supervisior License - Security
SNSG Securtiy Services Limited
02.2024 - 03.2024
Level 2 First Aid Training - Security
SNSG Security Services Limited
02.2024 - 03.2024
Tesco Colleague
Tesco
01.2023 - 08.2024
Uber Eats/Just Eat
UberEATS/ Just Eat
01.2020 - 01.2022
Laminate Flooring Services
Laminate Experts
01.2020 - 01.2021
Construction Worker
Red Rose Building Services Ltd
01.2013 - 01.2019
Hnd in Business Computing - Business
London School of Science and Technology
11.2010 - 11.2011
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