Muhammad Kiani
Southampton
Summary
Dynamic professional with expertise in customer service and team leadership, adept at developing effective sales strategies. Proficient in the Microsoft Office suite and skilled in invoicing, demonstrating strong leadership capabilities. Committed to leveraging skills to drive organisational success and enhance customer satisfaction.
Offering strong organisational skills, reliability, and commitment to punctuality. Knowledgeable about customer service, route planning, and safe driving practices. Ready to use and develop communication, time management, and problem-solving skills in driving role.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Gadgets Clinic LTD
Upminster, Havering
2023.07 - 2025.01
- Delegated tasks efficiently to maximise productivity.
- Analysed market trends to inform strategic decision-making processes.
- Maintained inventory control, reduced stock shortages.
- Led performance reviews, identified areas for improvement.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Negotiated vendor contracts to secure favourable terms and conditions.
Customer sales assistant
Gadgets Solution Ltd
Upminster, Havering
2021.05 - 2023.06
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Processed transactions, ensuring accuracy at all times.
- Managed stock level for effective store operation.
Security officer
Armstrong Security
London
2013.06 - 2021.03
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Coordinated with other officers on shift changes smoothly and effectively.
- Patrolled premises regularly, contributing to a safe work environment.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Stock taker
Orrdige
London
2011.06 - 2013.05
- Reduced discrepancies in inventory records by careful data entry.
Delivery van driver
Self Employed
London
2025.02 - Current
Education
Diploma of Higher Education - HOSPITALITY AND TOURISM MANAGEMENT
PECKHAM COLLEGE
London 2013.09 - 2015.03
Diploma of Higher Education - BUSINESS ADMINISTRATION
WILSON COLLEGE LONDON
London 2011.03 - 2013.04
Skills
- Customer Service
- Leadership skills
- Team Leadership
- Invoicing
- Microsoft office suite proficiency
- Sales strategy development
Affiliations
- Driving, Meeting new people.
Languages
English
Fluent
Urdu
Native
Timeline
Delivery van driver
Self Employed
2025.02 - Current
Manager
Gadgets Clinic LTD
2023.07 - 2025.01
Customer sales assistant
Gadgets Solution Ltd
2021.05 - 2023.06
Diploma of Higher Education - HOSPITALITY AND TOURISM MANAGEMENT
PECKHAM COLLEGE
2013.09 - 2015.03
Security officer
Armstrong Security
2013.06 - 2021.03
Stock taker
Orrdige
2011.06 - 2013.05
Diploma of Higher Education - BUSINESS ADMINISTRATION
WILSON COLLEGE LONDON
2011.03 - 2013.04