MUHAMMAD KHAN
Christchurch,Dorset
Summary
Dedicated professional with extensive expertise in customer service excellence, product knowledge of mobile phones and accessories, and sales and upselling. Proven track record in inventory management, cash handling, and transaction processing. Adept at problem-solving, complaint resolution, and dispute resolution. Strong teamwork and communication skills complemented by a results-oriented approach. Experienced in point of sale operations, stock management, order fulfilment, and process improvement. Known for critical-thinking abilities, team player mentality, outgoing and enthusiastic nature, crisis management skills, public speaking proficiency, effective communication, and maintaining cleanliness.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Store Assistant
Repairhub
Bournemouth
11.2020 - 12.2024
- As a dedicated and customer-focused Store Assistant at a mobile phone shop, I provided exceptional service by helping customers select the right mobile devices, accessories, and services tailored to their needs
- I was responsible for maintaining a well-organized and attractive sales floor, ensuring that stock levels were regularly monitored and replenished
- My key duties included:
- Assisting customers in selecting mobile phones, accessories, and plans based on their preferences and requirements
- Providing product knowledge, explaining features, and addressing customer queries regarding mobile technology and services
- Operating the point-of-sale (POS) system to process sales transactions, returns, and exchanges accurately
- Promoting special offers and store promotions, driving sales and ensuring customer satisfaction
- Ensuring the store was clean, organized, and well-stocked, including setting up product displays to enhance visibility and appeal
- Collaborating with the team to achieve store targets and improve sales performance
- Handling stock management, including receiving deliveries, organizing inventory, and ensuring stock availability
- My role demanded excellent communication skills, problem-solving abilities, and a keen interest in technology, all of which helped me provide an outstanding shopping experience for customers while contributing to the store's success
Store Assistant
Smartfixx
Christchurch
10.2019 - 10.2020
- As a Store Assistant in a fast-paced mobile phone retail environment, I have demonstrated strong customer service skills by assisting customers in selecting mobile devices and accessories based on their needs and preferences
- I am experienced in product knowledge, including the latest smartphone models, operating systems, and features
- I provide expert advice on device specifications, pricing, and promotional offers to ensure customers make informed purchasing decisions
- My responsibilities also include inventory management, stock replenishment, and maintaining an organized and visually appealing store layout
- I am adept at handling customer inquiries, processing sales transactions, and managing returns and exchanges with attention to detail and professionalism
- With excellent communication and interpersonal skills, I consistently contribute to a positive shopping experience while supporting the team in achieving sales targets
Head Chef
Hamzas
Stoke-on-Trent, UK
05.2017 - 09.2019
- As a Chef Assistant in a fast-paced take-away environment, I supported the preparation and cooking of high-quality fast food, ensuring efficient service and customer satisfaction
- My responsibilities included:
- Assisting chefs in food preparation, such as chopping, portioning, and assembling ingredients for various menu items
- Operating kitchen equipment and cooking appliances, ensuring proper safety and hygiene standards
- Ensuring all food items were prepared in accordance with recipe specifications and maintaining consistency in taste and presentation
- Helping to manage food inventory, ensuring stock levels were maintained and items were properly stored
- Maintaining cleanliness of kitchen and workstations to comply with health and safety regulations
- Communicating effectively with kitchen staff and front-of-house teams to ensure smooth operations during busy hours
- Assisting in the packaging and preparation of take-away orders for timely delivery to customers
- With a strong focus on teamwork, efficiency, and quality, I contributed to creating a fast yet efficient service environment, ensuring customer satisfaction and repeat business
Sales Assistant
Billingsgate Fish Market
London
06.2015 - 03.2017
- As a store Assistant in a high paced place like Billingsgate Market my responsibilities were:
- Assisted in the daily operations of a high-volume seafood market, ensuring the efficient storage, display, and sale of fresh fish and seafood products
- Supported the loading and unloading of deliveries, checking stock for quality and ensuring proper handling to maintain freshness
- Provided excellent customer service, advising clients on product selection, pricing, and special orders, contributing to a positive shopping experience
- Monitored inventory levels and assisted with stock rotation, maintaining proper stock levels and reducing waste
- Assisted in cleaning and organizing storage areas, ensuring compliance with health and safety regulations in a fast-paced and high-pressure environment
- Worked collaboratively with the team to ensure smooth daily operations, meeting market deadlines and customer demands efficiently
- Demonstrated excellent product knowledge of fish varieties, preparation methods, and seafood seasonality, offering personalized recommendations to customers
Education
Apprenticeship As a Chef -
Pearl Continental Hotel
03.2006 - 03.2009
Skills
- Customer service excellence
- Product knowledge of mobile phones and accessories
- Sales and upselling expertise
- Inventory management and stock organization
- Cash handling and transaction processing
- Problem-solving and complaint resolution
- Strong teamwork and communication
- Dispute Resolution
- Point of sale operations
- Stock management
- Order fulfilment
- Critical-thinking
- Team player mentality
- Results oriented
- Outgoing and enthusiastic
- Crisis management
- Public speaking
- Effective communication
- Process Improvement
- Cleaning
Certification
Apprenticeship As a Chef, Pearl Continental Hotel, Bhurban, Pakistan, 03/01/06, 03/01/09, A hands-on learning experience designed to teach aspiring cooks the practical skills needed to excel in the culinary arts.
Custom
A-Level or equivalent
Personal Information
- Total Experience: 7
- Industry: Management
Timeline
Store Assistant
Repairhub
11.2020 - 12.2024
Store Assistant
Smartfixx
10.2019 - 10.2020
Head Chef
Hamzas
05.2017 - 09.2019
Sales Assistant
Billingsgate Fish Market
06.2015 - 03.2017
Apprenticeship As a Chef -
Pearl Continental Hotel
03.2006 - 03.2009
Similar Profiles
Jay EckhardtJay Eckhardt
Spray Painter at RepairhubSpray Painter at Repairhub
ANKUR SINGHALANKUR SINGHAL
Procurement Officer at RepairhubProcurement Officer at Repairhub
PAULA DAVIES CVPAULA DAVIES CV
Senior Customer Service Advisor at Lloyd's Bank Plc (Christchurch Group)Senior Customer Service Advisor at Lloyd's Bank Plc (Christchurch Group)
Matthew CulverMatthew Culver
Driver at RLMDriver at RLM
Lynne NortheyLynne Northey
Regional sales manager at Acosta Europe UKRegional sales manager at Acosta Europe UK