Muhammad Juned
Chadderton,United Kingdom
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
6
6
years of professional experience
2021
2021
years of post-secondary education
Work history
Waiter
Egyptian Room
Oldham, Greater Manchester
2024.11 - Current
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Customer Service Team Leader
Oodles Restaurant
2022.11 - 2024.10
- Work efficiently under time pressure, simultaneously balancing several customer orders and display immaculate customer service.
- Uphold all local COIVD-19 safety protocols including increased sanitisation, enforcing mask policies and ensuring a limited capacity.
- Provide exceptional customer service that resulted in being awarded employee of the month.
- Mastered point of service systems to handle payments.
Administrator
Global Learning Pathway
2021.09 - 2022.11
- Invoicing, processing, and auditing documents
- Report documents and process all invoices received
- Liaising with clients and contracted partners when processing agreements
- Daily inputting of sales onto system and managing accounts
- Manage spreadsheets, payments and keeping client’s data base updated
- Contributed to accurate and efficient quality checks also ensuring error-free
Call Center Agent
MTA Marketing Limited
2019.07 - 2019.09
- Well versed in high pressure call center environments, handling various tasks, and resolving client issues in a rapid but professional manner.
- Maintained high concentration levels, consistently solving customer queries, and exceeding hourly call targets.
- Helped me get proficient in maintaining databases, providing administrative support, and producing monthly performance reports using Excel functions.
Education
HNC Construction degree -
University Campus Oldham
Contruction bricklaying - Level 1-3
Oldham College
GCSE - 4 GSCE's B-D (Including English, Mathematics and Science)
Oldham Academy North
Skills
- Creative approach
- Face to face communication
- Telephone communication
- Effective listening / questioning
- Working autonomously
- Quick learner
- MS Package (word, excel and PowerPoint etc)
- POS Systems
- Customer service
- Payment processing
- Attention to detail
Custom
- Student mentor
- Helped organise charity events
- Volunteered with local libraries
Affiliations
- Gym
- Muay Thai
References
References available upon request.
Timeline
Waiter
Egyptian Room
2024.11 - Current
Customer Service Team Leader
Oodles Restaurant
2022.11 - 2024.10
Administrator
Global Learning Pathway
2021.09 - 2022.11
Call Center Agent
MTA Marketing Limited
2019.07 - 2019.09
Contruction bricklaying - Level 1-3
Oldham College
GCSE - 4 GSCE's B-D (Including English, Mathematics and Science)
Oldham Academy North
HNC Construction degree -
University Campus Oldham