Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Muhammad Jawad

Muhammad Jawad

Student
Peterborough,PTE

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Frontend Web Developer

Brave Mind Studio
05.2025 - 07.2025
  • Worked closely with UX/UI designers to translate complex designs into functional web pages without compromising aesthetics or usability.
  • Resolved front-end bugs promptly, ensuring optimal website performance at all times.
  • Implemented SEO best practices in coding and content structure for improved search engine visibility.
  • Provided technical support to clients during website launch, addressing any issues or concerns quickly and professionally.

Chat Support Specialist

Mindbridge Private
03.2024 - 04.2025
  • Conducted regular reviews of personal performance data to identify areas for improvement and implement targeted strategies accordingly.
  • Streamlined chat support processes for increased efficiency and reduced response time.
  • Implemented feedback from management to continually improve performance metrics within the chat support team.
  • Provided constructive suggestions on how to enhance user interface design based on customer feedback received during chat sessions.

Sales Associate

Metro Supermarket
08.2023 - 02.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor in Law - Law

Anglia Ruskin University
Peterborough
04.2001 -

Skills

Problem-solving

Certification

Full Stack Web Developer

Additional Information

Right to Work in the UK on a Student Visa

Timeline

Frontend Web Developer

Brave Mind Studio
05.2025 - 07.2025

Full Stack Web Developer

03-2025

Chat Support Specialist

Mindbridge Private
03.2024 - 04.2025

Sales Associate

Metro Supermarket
08.2023 - 02.2024

Bachelor in Law - Law

Anglia Ruskin University
04.2001 -

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