Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MUHAMMAD IBAD

Stockton ,Durham

Summary

Customer-focused professional with a strong background in customer service excellence, team leadership and collaboration, and inventory management. Proven ability to solve problems and troubleshoot effectively while ensuring health and safety compliance. Skilled in cash handling and point-of-sale operations, with experience in training and mentorship. Committed to leveraging these skills to drive organizational success and enhance operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Supervisor

Bowesfield News Limited
Stockton-on-Tees, Durham
05.2024 - 11.2024
  • Delivered exceptional customer service, driving customer satisfaction and repeat business
  • Accurately processed transactions, maintaining a daily cash handling accuracy rate of 99.8%.
  • Managed stock replenishment and organized product displays, reducing inventory shrinkage by 15%.
  • Ensured cleanliness and compliance with health and safety regulations.

Restaurant Associate

Punjab PK Kebab Limited
Stockton, Durham
10.2023 - 11.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Monitored restaurant supplies regularly, preventing sudden stock outages.
  • Trained new team members, enhancing overall team efficiency by 20%.
  • Improved customer satisfaction by promptly addressing and resolving complaints.

Maintenance Team Lead

Shaheen Freight Services
Karachi, Sindh, Pakistan
08.2021 - 09.2023
  • Supervised a team of 14 technicians, ensuring smooth operations and resource allocation.
  • Conducted regular safety audits and training sessions, maintaining a zero-incident record.
  • Coordinated daily activities to optimize equipment reliability and reduce downtime.
  • Adapted maintenance planning skills to manage inventory and supplies effectively.

Education

Master of Science - Mechanical Engineering

Teesside University
Middlesbrough
09.2023 -

Bachelor of Engineering - Automotive Engineering

NED University of Engineering & Technology
Karachi
12.2016 - 01.2021

Skills

  • Customer Service Excellence
  • Team Leadership and Collaboration
  • Inventory Management
  • Problem-Solving and Troubleshooting
  • Health and Safety Compliance
  • Cash Handling and Point-of-Sale Operations
  • Training and Mentorship

Certification

Food Hygiene Certificate

Health, Safety & Environment (HSE) Training

Hazard Identification and Task Risk Assessment

Languages

English
Fluent
Urdu
Native

Timeline

Store Supervisor

Bowesfield News Limited
05.2024 - 11.2024

Restaurant Associate

Punjab PK Kebab Limited
10.2023 - 11.2024

Master of Science - Mechanical Engineering

Teesside University
09.2023 -

Maintenance Team Lead

Shaheen Freight Services
08.2021 - 09.2023

Bachelor of Engineering - Automotive Engineering

NED University of Engineering & Technology
12.2016 - 01.2021

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MUHAMMAD IBAD