MUHAMMAD HUMZA
London,United Kingdom
Summary
Performance-driven customer liaison with experience in customer engagement, sales, safety education and vulnerable customer support. Proven ability to build rapport, meet engagement KPIs and deliver positive outcomes for households. Skilled at communicating technical or safety information persuasively, enhancing customer experience and promoting safety compliance.
Overview
3
3
years of professional experience
Work history
Customer Liaison Officer
Cadent Gas
East London
09.2024 - Current
- Conduct community engagement to provide gas safety and emergency guidance.
- Meet customer engagement KPIs and build rapport with diverse communities.
- Register vulnerable customers to PSR and SBTM schemes for added support.
- Install CO alarms to promote safety behaviours and reduce risk.
- Assist in incident response during outages with welfare support and information.
- Facilitate welfare pathways including replacement appliances where necessary.
- Collaborate with operational teams to enhance service delivery.
Customer Liaison Officer
Cadent Gas
East London
09.2024 - Current
- Conduct community engagement to provide gas safety and emergency guidance.
- Meet customer engagement KPIs and build rapport with diverse communities.
- Register vulnerable customers to PSR and SBTM schemes for added support.
- Install CO alarms to promote safety behaviours and reduce risk.
- Assist in incident response during outages with welfare support and information.
- Facilitate welfare pathways including replacement appliances where necessary.
- Collaborate with operational teams to enhance service delivery.
Brand Ambassador / Door-to-Door Sales
Benchmark
London
06.2024 - 09.2024
- Generated leads and exceeded weekly sales targets.
- Performed demonstrations and objection handling.
- Contributed to strategy to maximise conversions and revenue.
Brand Ambassador / Door-to-Door Sales
Benchmark
London
06.2024 - 09.2024
- Generated leads and exceeded weekly sales targets.
- Performed demonstrations and objection handling.
- Contributed to strategy to maximise conversions and revenue.
Fire Marshal
Parkguard
London
08.2022 - 06.2024
- Conducted fire safety inspections and hazard identification.
- Assisted in emergency response plans and drills.
- Handled resident queries and welfare needs.
- Coordinated with emergency services to improve readiness.
Fire Marshal
Parkguard
London
08.2022 - 06.2024
- Conducted fire safety inspections and hazard identification.
- Assisted in emergency response plans and drills.
- Handled resident queries and welfare needs.
- Coordinated with emergency services to improve readiness.
Event Steward
TPM
London
09.2022 - 07.2023
- Supported safety and logistics for events of 10,000+ attendees.
- Monitored security and maintained incident-free environments.
- Defused tense situations using communication skills.
- Collaborated with vendors and staff to maintain service levels.
Event Steward
TPM
London
09.2022 - 07.2023
- Supported safety and logistics for events of 10,000+ attendees.
- Monitored security and maintained incident-free environments.
- Defused tense situations using communication skills.
- Collaborated with vendors and staff to maintain service levels.
Education
Mechanical & Design Engineering - Study Only
City, University of London
09.2023 - 1 2024
A Levels - Maths, Physics, Built Environment
London Design & Engineering UTC
09.2021 - 6 2023
GCSEs -
GGSK College
London 09.2009 - 6 2020
Skills
- Customer engagement & rapport building
- Sales conversions & KPIs
- Safety education & compliance
- Communication & public-facing interaction
- Problem solving & decision making
- Time management & attention to detail
References
Available on request.
Timeline
Customer Liaison Officer
Cadent Gas
09.2024 - Current
Customer Liaison Officer
Cadent Gas
09.2024 - Current
Brand Ambassador / Door-to-Door Sales
Benchmark
06.2024 - 09.2024
Brand Ambassador / Door-to-Door Sales
Benchmark
06.2024 - 09.2024
Mechanical & Design Engineering - Study Only
City, University of London
09.2023 - 1 2024
Event Steward
TPM
09.2022 - 07.2023
Event Steward
TPM
09.2022 - 07.2023
Fire Marshal
Parkguard
08.2022 - 06.2024
Fire Marshal
Parkguard
08.2022 - 06.2024
A Levels - Maths, Physics, Built Environment
London Design & Engineering UTC
09.2021 - 6 2023
GCSEs -
GGSK College
09.2009 - 6 2020