MUHAMMAD HASSAAN BIN SOHAIL
London
Summary
I am a MSc International Business Management graduate with experience in sales operations, bid coordination, and administrative support. Skilled in financial record handling, data management, and stakeholder communication, I have worked with CRM systems such as Salesforce and SAP Ariba, as well as in customer-facing and office support roles. I am now seeking a Finance & Office Coordinator role where I can apply my organisational skills and attention to detail to support efficient business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Intern – Middle East
Talan UK & Ireland
London, United Kingdom
08.2024 - Current
- Built compliant contact lists for multiple regional conferences in compatible formats, boosting lead generation and outreach.
- Conducted deep-dive research to identify high-potential client leads, significantly expanding the addressable market.
- Registered Talan on key tendering portals across the GCC, enabling access to wider bidding opportunities.
- Liaised across pre-sales, marketing, and delivery teams to collate input for bid submissions and marketing materials.
- Supported and contributed to numerous successful bid submissions, ensuring alignment with internal governance.
- Managed and maintained client and opportunity data across Salesforce and SAP Ariba, ensuring accurate pipeline visibility.
- Reformatted sales decks, project case studies, and consultant CVs into the new Talan branding, aiding consistent client facing delivery.
- Organised internal documentation by structuring Teams channels, improving cross-functional accessibility.
- Partnered with cross functional teams to execute bid and client data strategies, supporting project lifecycles from requirement gathering to delivery.
Customer Team Leader
Co Operative Ltd
London, United Kingdom
02.2024 - 08.2024
- Provide service to the walk-in customers, addressing inquiries and resolving issues to ensure a positive shopping experience.
- Operating the cash registers and maintained accurate transaction records.
- Contributing to stock management by replenishing shelves and ensuring product presentation.
- Collaborating with team members to achieve store targets.
Operations Partner
John Lewis & Partners
London, United Kingdom
11.2023 - 12.2023
- Managed inventory levels, tracked stock movements, and conducted stock checks to prevent discrepancies.
- Addressed customer inquiries and issues promptly, maintaining high satisfaction levels.
- Collaborated with cross-functional teams and external partners to coordinate logistics and resolve operational challenges.
- Supported teams in the operations department, ensuring smooth workflow and task completion.
Customer Services Agent
Menzies Aviation
Lahore, Punjab
09.2022 - 08.2023
- Provided customer service for Qatar Airways and AirSial, including issuing boarding cards and managing luggage tags.
- Responded calmly to distressed passengers, ensuring a positive customer experience.
- Announced flight updates and changes via the PA system, maintaining clear communication.
- Collaborated with a team of 15 members for seamless passenger journeys.
Intern
Pakistan Civil Aviation Authority
Lahore, Punjab
09.2021 - 10.2021
- Recorded meeting minutes for proper documentation.
- Sorted, labelled, and filed medical records chronologically for 2 years.
- Performed clerical tasks to assist executives.
- Registered information on the database for accurate and updated details.
Administrative Intern
University of Management and Technology
Lahore, Punjab
05.2019 - 10.2019
- Managed the admission campaign for the Institute of Aviation Studies.
- Conducted and Supervised Admission Test.
- Provided career guidance to potential students and parents.
- Answered queries through calls, emails and post.
Education
MSc International Business Management - Project Management with Professional Placement
Kingston University London
09.2025
BS - Aviation Management
University of Management and Technology
Lahore, Punjab11.2022
Skills
- Financial Administration (cash handling, transaction records, reporting)
- Data Management & Record Keeping (Salesforce, SAP Ariba, MS Excel)
- Administrative Support (minutes, documentation, clerical tasks)
- Stakeholder Communication (clients, teams, suppliers)
- Office Coordination (documentation organisation, Teams channels, event/test coordination)
- CRM & Systems (Salesforce, SAP Ariba, Microsoft 365, Teams, Trello, Miro)
- Process Improvement (organising documentation, improving accessibility)
- Team Supervision & Collaboration
- Business Development Support & Opportunity Tracking
Certification
- Bloomberg Marketing Concepts Certification
- Praxis Framework Foundation Certification
- Agile Project Management Foundation Certification
- Bloomberg Environmental Social Governance Certification
- Tableau Essentials
Timeline
Sales Intern – Middle East
Talan UK & Ireland
08.2024 - Current
Customer Team Leader
Co Operative Ltd
02.2024 - 08.2024
Operations Partner
John Lewis & Partners
11.2023 - 12.2023
Customer Services Agent
Menzies Aviation
09.2022 - 08.2023
Intern
Pakistan Civil Aviation Authority
09.2021 - 10.2021
Administrative Intern
University of Management and Technology
05.2019 - 10.2019
BS - Aviation Management
University of Management and Technology
MSc International Business Management - Project Management with Professional Placement
Kingston University London