Muhammad Haq
London,Surrey
Summary
As a dedicated and seasoned security professional, I have honed my skills in ensuring the safety and well-being of individuals and assets. With a strong background in maintaining a secure environment, I am now eager to leverage my experience and transition into the realm of administration.
My goal is to contribute my proven leadership, attention to detail, and problem-solving abilities to an administrative position, where I can facilitate efficient operations and contribute to the overall success of the organization. I am enthusiastic about the opportunity to apply my skills in a new capacity and am committed to bringing the same level of dedication and professionalism to an administrative role as I have in my security career.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Security officer
Ward Security
London, England
12.2023 - Current
- Clearly conveyed important messages and key information during handovers to security personnel.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Eliminated unauthorised access through effective employee and visitor screening.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Established clear processes to handle fire and security alarm activations.
- Maintained strong corporate image and physical security presence.
- Designated tasks to achieve consistent coverage during business operating hours.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Oversaw database to maintain updated records and accuracy.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
Security officer
Wills Security
Reading, England
02.2023 - 12.2023
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Signed in and issued passes to visitors and contractors.
- Identified safety risks by analysing reports and camera footage.
- Checked ID cards and documented details in security log.
- De-escalated threatening behaviour with firm and commanding presence.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Investigated alarms and incidents with rigorous evidence collection.
- Patrolled facilities to prevent crime and unruly behaviour.
- Covered evening and weekend shifts to meet company goals.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Retail Manager
Pret A Manger
Beckenham
01.2022 - 01.2023
- Led a team of 10-15 kitchen staff, ensuring efficient and effective operations during high-volume service periods
- Demonstrated financial understanding by creating accurate weekly and monthly sales forecasts, resulting in a 5% increase in revenue
- Developed cross-cultural communication skills by managing a diverse team and fostering a positive, inclusive work environment
- Implemented cost-saving initiatives, resulting in a 15% reduction in food and supply expenses
- Exhibited strong leadership by providing clear direction and coaching to kitchen staff, resulting in a 20% increase in employee morale
- Maintained high standards of food quality and presentation, ensuring 100% customer satisfaction according to feedback surveys
- Held accountable for accurate inventory management, reducing food waste by 10%
- Collaborated with front-of-house staff to ensure seamless service and provide solutions to customer complaints promptly.
Recruitment Consultant
Sainsbury's
Beckenham
01.2021 - 01.2022
- Assisted in the filling of 10 high-priority positions within tight timelines, exceeding hiring goals by 40%
- Coordinated the scheduling and deployment of staff across multiple departments, ensuring adequate coverage and meet business needs
- Participated in community outreach and networking events, contributing to increased brand recognition and candidate engagement
- Demonstrated strong communication and interpersonal skills, earning recognition as a valuable member of the HR team
- Assisted in the administration of employee benefits, including leave requests and payroll
- Assisted in reducing turnover rates by 30% through improved training and employee engagement programs
- Monitored and maintained accurate records of staff attendance and absences.
Shift Manager
KFC
West Norwood, London
09.2020 - 08.2021
- Managed a team of 5+ employees while ensuring seamless service delivery and guest satisfaction
- Implemented operational procedures to increase efficiency and productivity, resulting in a 10% in sales
- Conducted regular inventory checks, reducing food waste by 30%
- Trained new hires, resulting in performance improvement and customer satisfaction
- Maintained a safe and clean environment for employees and customers, in compliance with all health and safety regulations
- Addressed customer complaints and resolved conflicts efficiently, leading to a 50% increase in customer satisfaction ratings
- Managed employee schedules, ensuring adequate staffing levels during peak hours
- Successfully executed a promotional event with an increase in sales by 30%
- Received recognition from senior management for outstanding performance, resulting in a promotion.
Education
Bachelor of Science in Business Administration - Science in Business Administration
University of Hertfordshire
Hertfordshire 09.2021 - 05.2023
Intermediate (Pre-Engineering) - undefined
Punjab Group of Colleges
Matriculation - undefined
Fauji Foundation Model School
Skills
- CRM and office management software
- Reporting and documentation
- Policy and procedure modification
- Microsoft Office expertise
- Emergency response
- Surveillance
- CCTV monitoring
- Threat analysis
- Roster management
- Incident reports
- CPR and First Aid
- Problem-solving
- Time management
Accomplishments
- Selected as an Ambassador at the local Excursion Club, to organize and promote joint ventures.
- Headed the organizing committee for the Extreme Talent Contest held at college.
- Volunteered at Al Qalam Foundation to raise funds for deserving students.
- Served as Vice Captain of the college Basketball team.
- Remained an outstanding Urdu Debater at the college level.
Timeline
Security officer
Ward Security
12.2023 - Current
Security officer
Wills Security
02.2023 - 12.2023
Retail Manager
Pret A Manger
01.2022 - 01.2023
Bachelor of Science in Business Administration - Science in Business Administration
University of Hertfordshire
09.2021 - 05.2023
Recruitment Consultant
Sainsbury's
01.2021 - 01.2022
Shift Manager
KFC
09.2020 - 08.2021
Intermediate (Pre-Engineering) - undefined
Punjab Group of Colleges
Matriculation - undefined
Fauji Foundation Model School
Similar Profiles
Asim MohiuddinAsim Mohiuddin
Receptionist / Front of the house at Ward SecurityReceptionist / Front of the house at Ward Security
Andrei ChedricAndrei Chedric
Security officer at Ward SecuritySecurity officer at Ward Security
Olugbenga AdewunmiOlugbenga Adewunmi
Security officer at Ward SecuritySecurity officer at Ward Security
Nicole PorterNicole Porter
Clinical Genomics - Laboratory supervisor at The Royal Marsden HospitalClinical Genomics - Laboratory supervisor at The Royal Marsden Hospital
Kianna MitchellKianna Mitchell
Waiter/host at Darwin And WallaceWaiter/host at Darwin And Wallace