Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Muhammad Hanzala

Kirklees,England

Summary

Experienced in customer service with focus on fuel sales and assistance. Known for providing prompt and courteous service, maintaining clean and safe forecourt environment. Skilled in handling cash transactions, managing stock levels, and ensuring compliance with safety regulations. Reliable and driven individual with knack for customer service and problem-solving. Skilled in handling cash transactions and maintaining cleanliness, demonstrating excellent communication and teamwork abilities. Committed to ensuring customer satisfaction and smooth operations at petrol stations. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Personable Attendant brings strong customer service background combined with great communication skills. Welcomes customers and quickly assesses needs to provide assistance. Excellent record of managing competing priorities with solid time management. Charismatic individual with well-developed customer service skills and skills to work in fast-paced environments. Experience with inventory management and stocking. Works well in teams and always looking for ways to improve customer experiences. Motivated student eager to gain hands-on experience in sales and customer service. Knowledgeable about marketing and business and well-versed in latest buying trends.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work history

Retail sales associate

SPAR
Huddersfield, West Yorkshire
07.2024 - 03.2025
  • Handled cash transactions accurately maintaining financial integrity.
  • Operated till systems correctly, ensuring accurate transactions.
  • Maintained tidy sales floor to enhance shopping experience.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Collaborated with team members for efficient store operations.
  • Provided product knowledge to customers for informed purchases.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Managed stock levels for optimal store performance.
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Championed highest level of professionalism and expertise in communication and teamwork.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Accepted card, cash and cheque payments in POS register system.
  • Demonstrated product usage and features to customers.
  • Promoted customer loyalty scheme at checkout.

Petrol attendant

Shell
Huddersfield, West Yorkshire
10.2024 - 03.2025
  • Coordinated with team members for smooth shift transitions.
  • Responded promptly to spillages on the forecourt, prevented accidents or injuries.
  • Adhered to health and safety regulations, maintained secure environment.
  • Stocked shelves in the shop, maximised product visibility and sales opportunities.
  • Provided excellent customer service to enhance station reputation.
  • Operated tills accurately, reduced discrepancies at close of business day.
  • Managed queues effectively during rush hours, enhanced customer experience.
  • Handled cash transactions, ensured accuracy.
  • Ensured safety whilst operating petrol pumps.
  • Handled payments using cash, cheque and credit card with zero error.
  • Promoted station's loyalty programme to increase long-term customer retention.
  • Issued receipts, refunds and credit due to customers.
  • Completed customer orders with speed and accuracy.
  • Created and maintained displays and signs with updated pricing and promotions.
  • Tracked fuel levels in fuel storage tanks.
  • Kept updated on latest store products to better serve customers.
  • Sold food, tickets and other items to petrol station customers.
  • Completed customer purchases by processing cash and card payments.
  • Created welcoming environment by proactively helping customers and keeping station organised.
  • Handled stock control and reported ordering needs to maintain product availability.
  • Followed established standards and legal requirements to maintain compliance.

Stock assistant

SPAR
Huddersfield, Kirklees
06.2024 - 10.2024
  • Regularly updated shelf labels to maintain pricing accuracy throughout the store.
  • Loaded and unloaded delivery vans carefully, preventing damage to merchandise.
  • Assisted in inventory management, maintaining accurate stock levels.
  • Assisted customers with heavy items, demonstrating excellent customer service skills.
  • Adhered to health and safety guidelines whilst carrying out tasks, reducing workplace accidents.
  • Assisted in accurate counting of goods to promote effective inventory management.
  • Optimised storage in stock room to avoid missed sales and increase employee productivity.
  • Picked and packed up to [Number] orders daily.
  • Controlled best before dates to properly utilise stock.
  • Optimised space utilisation by arranging stocks efficiently in the storage area.
  • Streamlined order picking and packing processes, increasing efficiency in dispatching goods.
  • Ensured optimal product placement for maximum sales opportunities.
  • Collaborated with team members to ensure timely restocking of shelves.
  • Swiftly resolved customer queries, augmenting overall satisfaction levels.
  • Enhanced store aesthetics by arranging merchandise in an appealing manner.
  • Helped resolve discrepancies in stock counts, delivering accurate inventory reports.
  • Maintained a clean and organised stock room ensuring easy access to products.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
  • Monitored stock levels to reorder replenishments in good time.
  • Received, unpacked and sorted high-volume deliveries.
  • Stored items securely to minimise risk of loss and damage.
  • Reported delivery discrepancies for missing and damaged goods.
  • Counted and recorded stock precisely for reliable audits.
  • Prepared stock in pallets and containers for prompt despatch.
  • Arranged smooth flow of goods between dock, staging and storage areas.

Volunteer worker

Forget Me Not Children's Hospice
Huddersfield, West Yorkshire
04.2023 - 08.2023
  • Promoted sustainable living practices using informative leaflets and discussion panels.
  • Created newsletters highlighting upcoming events, keeping community members informed.
  • Assisted in food drives, providing meals for underprivileged families.
  • Improved team morale with proactive communication and problem-solving skills.
  • Coordinated volunteer schedules to ensure optimal staffing during peak times.
  • Developed greater community involvement by organising local events and activities.
  • Built strong relationships with community members to foster goodwill and cooperation.
  • Planning charity auctions, raising funds for deserving causes.
  • Facilitated support for local charities by coordinating fundraising initiatives.
  • Created warm, welcoming environment for service users' duration of stay.
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Adapted to changing circumstances and maintained positive attitude in challenging situations.
  • Maintained accurate, up-to-date records of volunteer activities.
  • Communicated and collaborated with individuals from diverse backgrounds.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Coordinated and supported work of volunteers in execution of projects and initiatives.
  • Organised and participated in fundraising events to raise funds for volunteer programmes and initiatives.
  • Organised and facilitated volunteer training sessions to enhance their skills and knowledge.
  • Exceeded expectations consistently and made significant contribution to charity's mission.
  • Promoted cultural understanding and tolerance through community-based arts and cultural events.
  • Evaluated impact of charitable programmes and made data-driven decisions to improve effectiveness.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Patrolled car park to monitor vehicles, identify problem behaviour and prevent damage or theft.

Clinical observer

Newsome Surgery
Huddersfield, West Yorkshire
04.2023 - 08.2023
  • Enhanced patient care with diligent observation and note-taking.
  • Assisted in patient diagnosis by observing clinical procedures.
  • Observed surgical procedures, thereby gaining invaluable practical knowledge.
  • Attended professional training sessions to stay updated on latest medical research developments.
  • Reviewed daily reports and charts to enhance diagnostic proficiency.
  • Researched various clinical conditions using trusted sources, enhancing knowledge base.
  • Monitored patient progress, aiding in effective treatment plans development.
  • Collaborated closely with healthcare professionals for enhanced learning experience.
  • Improved diagnostic skills with comprehensive medical case study analysis.
  • Gained overview of UK medical processes and systems, observing specialist consultant at work.
  • Participated in patient administration (clerking) under direct clinical supervision.
  • Received introduction to NHS healthcare environment and clinical discipline.
  • Reviewed patient records and histories to understand NHS approach to medical record-keeping.
  • Obtained overview of clinical audit, clinical governance and legal aspects of UK health care.
  • Observed clinical consultations to understand NHS policies and standard procedures.
  • Undertook routine physical examinations with patient consent to familiarise with UK medical practices.
  • Maintained professional standards in relation to confidentiality and ethics.
  • Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
  • Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
  • Complied with quality healthcare standards to uphold hospital reputation.

Education

GCSEs -

Royds Hall
Huddersfield, West Yorkshire

A-Levels -

Greenhead College
09.2022 - 08.2024

Skills

  • Order processing capability
  • Dispute settlements tactfulness
  • Helpdesk operations
  • Familiarity with company policies
  • Empathy understanding
  • Positive disposition
  • Pressure handling
  • Strong written communication
  • Cash handling
  • Team Leadership
  • Public speaking
  • Sales expertise
  • Order processing
  • Inventory control
  • Shipping and receiving
  • Staff education and training
  • Regulatory compliance
  • Outstanding customer service
  • Telephone skills
  • Customer sales support

Custom

HANZA006116M99AP

Personal Information

  • Date of birth: 11/06/06
  • Nationality: United Kingdom

Timeline

Petrol attendant

Shell
10.2024 - 03.2025

Retail sales associate

SPAR
07.2024 - 03.2025

Stock assistant

SPAR
06.2024 - 10.2024

Volunteer worker

Forget Me Not Children's Hospice
04.2023 - 08.2023

Clinical observer

Newsome Surgery
04.2023 - 08.2023

A-Levels -

Greenhead College
09.2022 - 08.2024

GCSEs -

Royds Hall

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Muhammad Hanzala