Muhammad Hammad
Stoke-on-Trent
Summary
SIA-licensed Security Officer with 3 years of experience across retail, construction, and high-value corporate sites. Experienced in CCTV operations, access control, and handling busy front-of-house customer service. Reliable, professional, and fully prepared to work 4-on-4-off day and night rotation patterns. Holds full UK Right to Work and valid certifications.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Relief Security Officer
GMS Group of Companies Ltd (Bentley Site)
Crewe
12.2025 - Current
- Conducted CCTV surveillance from control base to safeguard equipment and identify potential hazards in active manufacturing areas.
- Provided flexible relief cover across operations, ensuring adherence to site-specific safety and security guidelines.
- Managed entry points by greeting visitors, verifying contractor credentials, and maintaining accurate visitor logs.
- Acted as a direct liaison between site managers and contractors, reporting incidents clearly and promptly.
Security Officer
Total Security Services (TSS) LTD
Stoke-on-Trent
08.2023 - 12.2025
- Provided a visible security presence across busy retail locations (Primark, Boots, Morrisons) to maintain a safe environment for staff and shoppers.
- Monitored floor activity and operated CCTV systems at Primark to detect theft and support store management in recovering stolen goods.
- Collaborated with local police to report incidents, provide CCTV footage, and supply official witness statements.
- Assisted customers with inquiries at service desk, providing information and support while remaining vigilant.
Software Engineer
MTBC (Care Cloud)
Pakistan
10.2019 - 02.2022
- Maintained database records and specialised software, ensuring compliance with data security and privacy regulations.
- Utilised technical and problem-solving skills to ensure smooth system operations, enhancing IT literacy in operational tasks.
- Collaborated with cross-functional teams to identify system requirements, improving software functionality and user experience.
- Developed and implemented new software applications, enhancing company productivity and client satisfaction.
- Monitored system performance post-deployment, addressing any issues promptly to maintain high levels of operational efficiency.
Education
MSc - Computer Science
Staffordshire University
Stoke-on-Trent07.2024
Skills
- CCTV surveillance
- Security Operations
- Access Control
- Emergency Response
- Health & Safety Compliance
- Report Writing & Generation
- Stakeholder & Client Liaison
- Customer Service
- Computer & IT Literacy
Certification
- ACT Awareness Certificate
- ACT Security Certificate
- CCTV Operator License
- First Aid Certificate
- SIA Door Supervisor License
- UK Driving License
Timeline
Relief Security Officer
GMS Group of Companies Ltd (Bentley Site)
12.2025 - Current
Security Officer
Total Security Services (TSS) LTD
08.2023 - 12.2025
Software Engineer
MTBC (Care Cloud)
10.2019 - 02.2022
MSc - Computer Science
Staffordshire University