Muhammad Faseeh
Bradford,West Yorkshire
Summary
I’m dedicated to providing excellent service and support to ensure customer satisfaction. Experienced in building relationships, improving skills, and exceeding expectations. Reliable with a strong background in sales and account management, skilled in communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Customer service representative
Beef King
Woking
02.2025 - Current
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Collaborated with sales team to maximise product visibility and sales.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Ensured smooth running of operations with timely preparation of reports.
Waiter
Lebanese Cuisine Restaurant
WOKING, UK
01.2025 - 02.2025
- Served customers efficiently, ensuring a high standard of customer service
- Took orders, delivered food, and handled special requests professionally
- Maintained cleanliness and organization in the dining area
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
Delivery Driver
Cheezious Pakistan
Rawalpindi
10.2024 - 12.2024
- Delivered food orders promptly and ensured customer satisfaction
- Managed cash transactions and handled digital payments efficiently
- Followed delivery routes, maintained vehicle cleanliness, and adhered to traffic and safety regulations
IT Manager
Performance Max-Office
Islamabad
08.2022 - 09.2024
- Managed IT operations and infrastructure to support sales, inventory, and customer service functions
- Implemented IT strategies to enhance efficiency and productivity
- Provided technical support and training to staff
- Maintained IT equipment and software licenses
Assistant Math Professor
Edgenuity
06.2019 - 01.2024
- Company Overview: USA
- Evaluated and graded student assignments
- Assisted students with math-related inquiries and provided academic support
- Maintained communication channels to enhance the learning experience
- USA
Assistant Sales Supervisor
Metropolitan Store
Rawalpindi
03.2021 - 12.2023
- Supervised and supported the sales team to achieve targets
- Trained and mentored new staff, improving product knowledge
- Developed sales strategies and optimized merchandise displays
- Handled customer inquiries and maintained stock levels
- Processed transactions efficiently using POS systems
Education
Master - Computer Networks and System Security
University of Hertfordshire
01.2025 -
Bachelor of Science - Information Teachnology
Arid Agriculture University
Rawalpindi 09.2018 - 07.2022
Skills
- Customer Service Excellence
- Patient attitude
- Problem-solving
- Delivery Driver
- Data entry proficiency
- Proactive follow-up behavior
- Product Knowledge Enhancement
- Sales expertise
- Team Leadership & Supervision
- Cash and card processing
- Social media engagement competency
- Order processing
- Communication & Student Engagement
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Order processing capability
- Customer sales support
- Remote teamwork
- Active listening
- IT Operations Management
- Technical Support & Troubleshooting
- Sales Systems Optimization
- Picking and packing
Languages
English
Urdu
Affiliations
- Travelling
- Snooker
- Volley ball
- Cooking
Certification
First Aid Certification
Timeline
Customer service representative
Beef King
02.2025 - Current
Master - Computer Networks and System Security
University of Hertfordshire
01.2025 -
Waiter
Lebanese Cuisine Restaurant
01.2025 - 02.2025
Delivery Driver
Cheezious Pakistan
10.2024 - 12.2024
IT Manager
Performance Max-Office
08.2022 - 09.2024
Assistant Sales Supervisor
Metropolitan Store
03.2021 - 12.2023
Assistant Math Professor
Edgenuity
06.2019 - 01.2024
Bachelor of Science - Information Teachnology
Arid Agriculture University
09.2018 - 07.2022
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