Muhammad Fahad Ali

I’m a detail-oriented and results-driven professional with broad experience spanning customer service, transcription, behavioural health, and tobacco harm reduction. Certified by the National Centre for Smoking Cessation and Training (NCSCT), I specialize in creating personalized smoking cessation plans and advising clients on health improvement. Known for thriving in fast-paced environments, I’m able to manage complex client needs, maintain high service standards, and support team development. I’m passionate about helping others and eager to contribute my skills to a dynamic organization.

• Played a key role in developing Call Revu, a customer service initiative that improved product quality by 15%.
• Created an inventory tracking system that saved 10 hours per week in manual tracking, increasing team efficiency.
• Conducted product testing and feedback analysis, identifying and resolving key issues, which significantly boosted customer satisfaction.