Muhammad Basit
Ilford
Summary
Dedicated professional with a strong foundation in customer service and team leadership, adept at efficiently managing front desk security protocols and basic bookkeeping tasks. Demonstrates exceptional communication and presentation skills, ensuring clear and effective interactions with clients and colleagues. Proficient in web browsing, software installation, and invoice processing, with a keen attention to detail that enhances operational efficiency. Committed to fostering team motivation and collaboration while maintaining high standards of duty-related work.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
Prime Hotels London
2024.03 - 2025.04
- Company Overview: Prime Hotels operates a chain of hotels in key locations in central London. The chain was established in 2009 as has consistently outperformed the competitors and has expanded enormously since inception.
- Fully responsible for all operational aspects related to reception.
- Welcoming guests at the reception and doing check-in and check-out.
- Keeping records, printing bookings, Charging and putting in Excel sheet.
- Making housekeeping list and managing breakfast every day.
- Sending report to my manager every night.
- Provided personalized guest services, addressing inquiries and resolving complaints promptly.
- Coordinated with housekeeping and other departments to ensure smooth guest experiences.
- Processed payments and maintained accurate records of financial transactions.
- Assisted in organizing special events, group bookings, and VIP services to enhance guest satisfaction.
- Inspecting all departments for SOP implementation.
- Inspecting all departments for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Monitor and maintain operations in order to maintain maximum revenue.
- Responsible for the overall management of the operation of the hotel and any other duties assigned.
Quality Assurance Officer
Ambrosia Food Industries
Burewala
2021.09 - 2023.04
- Develop and monitor SOP's, and set standard for the Quality Control.
- Maintain day-to-day activities of production department related to food safety and food quality control.
- Manage personal hygiene/ handling of production staff.
- Monitor the production process and prioritize workflow and production schedules.
- Supervise staff and give direction in a production department.
- Carry out basic quality and testing checks and recommend measures to improve productivity, food quality, food safety & food hygiene.
Intern
Halal Research Council
Lahore
2021.04 - 2021.06
Intern (QA & QC)
AYYUB Agriculture Research Institute
Faisalabad
2021.03 - 2021.06
Education
Master in Science - Environment Management for Agriculture
University of Hertfordshire
2024.01 - 2025.01
B.Sc. (Hons.) - Food Science& Technology
University of Agriculture
2017.01 - 2021.01
HSSC|Intermediate|F.Sc.(Pre-Medical) - undefined
Punjab College Burewala
2016.01 - 2017.01
SSC| Matriculation - Science Group
Govt. High School 58/12L Chichawatni
2013.01 - 2014.01
Skills
- Web Browsing
- Software Installation
- Team Leader
- Team Player
- Normal Communication
- Presentation Skills
- Efficiency Duty related Work and Tasks
- Team Motivation Member
- Front desk security protocols
- Basic bookkeeping
- Meeting room preparation
- Customer Service
- Invoice processing
- Attention to Detail
- Clear communication
Custom
Available upon request
Personal Information
Hobbies: Books Reading, Research, Typing
Languages
English
Advanced
Urdu
Native
Punjabi
Fluent
References
References available upon request.
Timeline
Receptionist
Prime Hotels London
2024.03 - 2025.04
Master in Science - Environment Management for Agriculture
University of Hertfordshire
2024.01 - 2025.01
Quality Assurance Officer
Ambrosia Food Industries
2021.09 - 2023.04
Intern
Halal Research Council
2021.04 - 2021.06
Intern (QA & QC)
AYYUB Agriculture Research Institute
2021.03 - 2021.06
B.Sc. (Hons.) - Food Science& Technology
University of Agriculture
2017.01 - 2021.01
HSSC|Intermediate|F.Sc.(Pre-Medical) - undefined
Punjab College Burewala
2016.01 - 2017.01
SSC| Matriculation - Science Group
Govt. High School 58/12L Chichawatni
2013.01 - 2014.01