Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Muhammad Azar

SHEFFIELD

Summary

Accomplished Telesales Executive with a proven track record of securing top positions on leaderboards through the sale of high-converting, quality products and services. Flourishes in fast-paced, demanding environments by consistently surpassing ambitious sales targets while prioritizing customer satisfaction and revenue maximization. Expertly navigates sales scripts, effortlessly adapting to customer needs, building meaningful rapport, and offering tailored solutions. Possesses a keen understanding of customer pain points and adeptly deploys problem-solving strategies to ensure client success.

Overview

14
14
years of professional experience

Work History

Appointment Setter

Ant Marketing
09.2023 - Current
  • Setting up appointments or meetings between qualified leads and sales representatives or account managers. This involves coordinating schedules and ensuring that appointments are booked efficiently.
  • Updating and maintaining customer relationship management (CRM) systems with accurate and detailed information about leads, prospects, and scheduled appointments.
  • Following up with leads who have shown interest but have not yet scheduled an appointment.
  • Providing basic information about the company, its products, and services to leads and prospects who have questions or require clarification before scheduling an appointment.
  • Meeting or exceeding targets for the number of appointments set within a given timeframe.
  • Generating reports on appointment scheduling activities, including the number of calls made, appointments set, conversion rates, and any feedback received from leads or prospects.
  • Continuously seeking opportunities to improve appointment setting techniques, such as refining scripts, enhancing communication skills, and staying updated on industry trends.

Telesales Executive

Capita
10.2018 - 08.2023
  • Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Delivered informative product presentations that showcased features and benefits, leading to higher conversion rates.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.

Travel Sales Consultant

Atlantic Choice LTD
05.2015 - 06.2018
  • Understanding clients' travel preferences, interests, and budgetary constraints to provide personalized travel recommendations.
  • Conducting research on destinations, transportation options, accommodations, and activities to create customized travel itineraries tailored to clients' needs.
  • Making reservations for flights, hotels, rental cars, tours, cruises, and other travel services on behalf of clients using reservation systems or contacting suppliers directly.
  • Offering advice and information on travel destinations, including local attractions, cultural customs, safety tips, visa requirements, and travel restrictions.
  • Recommending and selling travel insurance policies to clients to protect against unforeseen events such as trip cancellations, medical emergencies, or lost luggage. Additionally, promoting and selling vacation packages, group tours, and all-inclusive deals.
  • Processing payments for travel bookings, issuing invoices, and providing clients with receipts and payment confirmations.
  • Building and maintaining strong relationships with clients through excellent customer service, personalized communication, and follow-up after travel experiences.
  • Ensuring compliance with industry regulations, ethical standards, and company policies related to travel sales and bookings.

Lead Generator

Switch And Save LTD
09.2010 - 11.2013
  • Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Scheduled sales appointments to discuss products and services and to close qualified leads.

Education

High School Diploma -

London School of Business & Information Technology
City Of London, United Kingdom
12.2011

BBA - Business Education

University of Punjab
Lahore
06.2007

Skills

  • Time management
  • Telephone Etiquette
  • Active listening
  • Interpersonal communication
  • Creative thinking
  • Goal setting
  • Meeting and exceeding targets

Accomplishments

  • I have consistently surpassed sales targets set by the company, demonstrating my ability to drive revenue growth and meet or exceed performance expectations.

Languages

English
Native language
Urdu
Proficient
C2
Punjabi
Proficient
C2

Timeline

Appointment Setter

Ant Marketing
09.2023 - Current

Telesales Executive

Capita
10.2018 - 08.2023

Travel Sales Consultant

Atlantic Choice LTD
05.2015 - 06.2018

Lead Generator

Switch And Save LTD
09.2010 - 11.2013

High School Diploma -

London School of Business & Information Technology

BBA - Business Education

University of Punjab

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Muhammad Azar