Muhammad Arman
Lincoln,United Kingdom
Summary
A highly motivated and customer focused professional with extensive experience in the customer service industry, particularly within the dynamic and fast-paced environment. Love to work in team-oriented settings and adapting quickly to changing environments while consistently prioritise customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior customer service assistant
Menzies Ras Aviation
Lahore, Pakistan
09.2023 - 01.2025
- I worked as senior customer service assistant for Etihad Airways.
- Efficiently process guest acceptance, including issuing boarding passes, checking identification, and verifying travel documents.
- Managed all above wing challenges.
- Assist guests during boarding process, ensuring adherence to security and safety protocols
- Handle customer complaints and feedback, striving to enhance overall Customer experience
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Increased efficiency with timely check-in of passengers and their luggage.
- Facilitated timely departure of flights by performing efficient pre-flight checks.
Customer assistant
Gerry's Dnata
Lahore, Pakistan
05.2023 - 09.2023
- Covered Post Flight Procedures and documentation
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Operated till systems smoothly, streamlining check-out process for customers.
- Delivered high-quality service with friendly attitude.
Internee
Gerry's Dnata
Lahore, Pakistan
02.2023 - 05.2023
- Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
- Directed passengers towards customs, immigration, and quarantine as per requirement, expediting travel process.
- Assisted in boarding process, ensuring smooth transition for all passengers.
Internee
Pakistan Civil Aviation Authority (PCAA)
Lahore, Pakistan
08.2022 - 09.2022
- I had an opportunity to worked in various departments of PCAA where I explored aviation industry, get motivated from employees working there
- Coordinated regular team-building activities, boosted overall morale and teamwork.
Education
Master of Science - Logistics and Supply Chain Management
University of Lincoln
Lincoln, England 01/2025 -
Bachelor of Science - Aviation Management
University Of Lahore
09/2019 - 05/2023
Skills
- Problem-solving
- Conflict Management
- Microsoft Office
- Ability to handle high-pressure situations
- Quick decision-making
- Flexibility to work in shifts
- Proficient in using airport management software
- Interpersonal skills
- Communication skills
Certification
- Qual Safe Level 3 Award in Emergency First Aid at Work
- Amadeus Altea CM
- Boarding Management
- Aviation Security
- Safety Management System
- Airside Safety
- Dangerous Goods Basic (DGR)
Languages
English
Urdu
Punjabi
Timeline
Senior customer service assistant
Menzies Ras Aviation
09.2023 - 01.2025
Customer assistant
Gerry's Dnata
05.2023 - 09.2023
Internee
Gerry's Dnata
02.2023 - 05.2023
Internee
Pakistan Civil Aviation Authority (PCAA)
08.2022 - 09.2022
Master of Science - Logistics and Supply Chain Management
University of Lincoln
01/2025 -
Bachelor of Science - Aviation Management
University Of Lahore
09/2019 - 05/2023
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