Muhammad Ansar Khan

▪ Working as “Head of Service Delivery” to deliver FTTH turnkey solutions for leading ISPs within UK.

▪ Managing a team of 70 field operatives, back-office engineers and delivery managers to build the fibre network for connect fibre, BRSK, Hyper Optic and Nokia (Wildanet) across rural and urban areas.

▪ Delivered more than 30K HPs while ensuring the optimized network design and reliable network performance for end users.

▪ Leading the Wireless business unit to deliver MW and RAN installation and maintenance services for MBNL and Telefonica within UK, Northern Ireland.

• Working as 'Technology Manager' to deliver network design services for Huawei global customers
• Core member of global services transformation between India and Pakistan technical service centre
• Successfully onboarded 500 experts on RAN, Transmission and power domain to support network design, integration and troubleshooting for Huawei global customers
• Managed the monthly project plans including delivery milestones, budget, and shared resources for Gulf customers (DU, STC, Vodafone, Zain, Ooredoo) to achieve remote customer targets
• Supervision of radio network design and technical delivery solutions for power, wireless and transmission products to support new rollout and expansion against GSM, UMTS, LTE, NR technologies
• Finalization of network equipment surveys, technical data study, low level design, equipment model configuration, mapping according to network planning and solution guidelines from customer
• Regional supplier and customer management on day to day targets, progress and delivery KPI's

• Worked as 'Digital Transformation Manager' to achieve digital delivery capability targets for mobile network operators in Pakistan
• Finalized and implemented process for digital site database construction for CM Pak, Jazz and Ufone mobile networks to support power, transmission, radio network design, solution and bidding
• Defined survey objects and attributes to collect onsite database with the help of ISDP mobile application
• Managed project delivery of 27000 radio site onsite data collection through 100 site survey teams

• Handled customer GSM, UMTS, LTE Network of 2800 (Macro, Micro, Nano) BTS sites for FLM Services
• Finalized project budget ito support PM/CM, security and fueling services with customer and supplier
• Monthly Revenue targets achievement within Opex and delivery targets
• Managed a team of 400 engineers, technicians and mapped on urban, rural clusters to provide preventive and corrective maintenance support against RAN (BTS, rectifiers & DGs)
• Finalized the repair, spare and consumable items including telecom and non-telecom equipment with Huawei SPMS and other FLM vendors to support 24/7 network faults
• Successfully implemented WOs on digital delivery tools i.e
• OWS (Operation web services) and achieved KPIs like WO/FME/Month, Tagging align rate, Active FME and utilization Rate
• SLA/KPI reconciliation with customer and supplier on Telco/Non-Telco alarms to sign final penalties
• Managed voice and data traffic KPIs for access network like TCH, CSR, Call Drops, Call handover issues
• Managed microwave network KPIs i.e
• BER, RSL, FM, Throughput and XPD Issues for RTN/NEC links
• Worked on Jazz FLM RFP's for technical and commercial part to comply with Huawei & customer goals

• Handled the transition and transformation of Jazz MS project including delivery processes finalization and implementation, nationwide HD/FO delivery resource mapping to monitor, escalate and troubleshoot RAN, transmission and power network elements
• Finalized the project delivery processes like FM, PM, CM, surveillance, Change Management, alarm reconciliation etc
• And implemented through digital tools like OWS/WFM etc
• Taken lead to integrate PM, CM activities through digital tools like OWS, Network performance on OI (Operation Intelligence), Security, fueling services on FIMS (fuel information management system)
• Supervision of Jazz nationwide access network (RAN, Microwave, Power) through EMS (U2000, and Neteco) to meet MTTR against silver, gold and platinum NEs (8200 sites)
• Lead a team of 800 professionals including 8 regional managers, 6 data analyst, 65 front desk engineers (L1-L2), 80 cluster leads and 650 engineers, technicians to support 24/7 network operations
• HD supervision to monitor, escalate and troubleshoot network events of minor major and critical severity, restoration within defined SLA's
• Root cause analysis and improvement with regional teams
• Network performance on delivery KPIs i.e
• Network availability, CSR, DCR, HSR, repeated outages, fluctuations and follow-up with field teams for solution and improvements
• Finalization of weekly and monthly reports on network performance, presentation to internal teams and customer steering board with improvement plans
• Special event management i.e
• Severe weather, law and order, disaster recovery to meet network KPIs

• Lead the O&M activities for more than 5000 MW links & Fiber backbone (OSN 550, OSN9500) on NEC & Huawei equipment for Jazz
• Handled NEC, RTN & OSN post network swap issues caused due to MORAN, transmission modernization and improved network availability KPIs during severe weather situation
• Handled the troubleshooting on RTN, OSN 900/300/500/9500 series and NEC iPaso, NEO radios
• Supervised TDM & IP path configuration according layer-2, layer-3 traffic requirements, visibility on NCE, fault troubleshooting and hardware replacement within SLAs
• Handled optimization of TXN network i.e
• FM, RSL, BER, Interference, XPD, data throughput and latency issues
• Supervised special events preparations to avoid traffic degradations
• Implement MW and fiber ring protection on major hub sites using SNCP, ERPS, ASON etc for north region
• Delivered Ufone Core location lease media redundancy plan on metro rings and implemented protection on more than 30 cities including major POPs, MSC & Core Locations

• Worked with post-sales department to lead services domain of access, transmission and core network planning, deployment, integration, optimization and maintenance services
• Monthly and yearly targets achievement on service procurement and project delivery with major vendors and operators i.e NEC, ZTE, Huawei, Nokia, Motorola, NTC, Telenor, Jazz & PTCL
• Lead the RFPs to finalize technical and commercial bids
• Developed the project scope and objectives, involving all stakeholders and ensured delivery feasibility to achieve revenue targets
• Project budgeting, risk assessment, project changes, interventions to achieve project goals
• Project documentation i.e
• User manuals, training materials, equipment and service test protocols
• Vendor evaluation for delivery services outsourcing
• Customer relationship building on new business opportunities

• Worked as back office engineer with PTCL network on Loop telecom NMS and DXX network
• On Site DXX nodes Layer-2/3 configuration and media clearance with core locations
• NEs visibility on SNMP based iNMS
• 1st and 2nd level support to configure corporate circuits and troubleshooting of last mile connectivity issues
• INMS installation, troubleshooting and version upgrade on network bugs and new features
• MW link planning using path loss-4 tool and interference analysis according to ITU-T standards
• OSP DSLAM solution Installation and compliance testing for PTCL to support power, data over copper network
• SDH Installation and testing for ZTE, Oppnet equipment
• Medium capacity DACS installation and commissioning for MCCI Iran, STC KSA covering the data connectivity of core locations, 5 days training to MCCI Iran on equipment features
• Installation and commissioning of Cambridge point to multipoint solution for Burraq Telecom
• Installation of Nokia Ultra, Flexi and MW links for Nokia Pakistan