Muhammad Anis Shah
Liverpool
Summary
Adaptable individual with practical experience in customer service and inventory management. Strong communication and teamwork skills honed through positions at McDonald's and JB Halal Superstore. Engaged in Level 3 studies in Business, Marketing, Finance, and IT at City of Liverpool College, aiming to leverage education for career advancement and greater workplace impact.
Overview
4
4
years of professional experience
Work History
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- Customer service roles at a call centre helping out with customer queries.
- Assist customer issues with broadband and come out with a solution.
- Handle sensitive and confidential information for the customer.
- Deal with customer contracts.
Salesman
NSN sales (manchester ancoats)
01.2025 - Current
- Providing great customer service handling bank accounts and payments and ensuring the customer is satisfied.
- Talking about packages that we offer to satisfy the customer to their needs.
- To be able to work with a partner and also on my own.
- Assist partner while they are in training and teaching them how to sell.
Crew Member
McDonald’s (Edge Lane)
05.2022 - 06.2025
- Provide exceptional customer service, handling orders and payments, and ensuring a positive dining experience for all customers.
- Prepare and assemble food items in line with McDonald’s standards, ensuring cleanliness and adherence to food safety protocols.
- Work collaboratively with team members to ensure smooth and efficient operations, particularly during busy periods.
- Assist with managing inventory, restocking supplies, and maintaining a clean and organised work environment.
- Perform various tasks, including drive-thru operations, till work, and inventory management.
Education
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Childwall Sports and Science Academy
Business, Marketing, Finance, and IT (Level 3)
City of Liverpool College
Skills
- Exceptional customer service
- Team collaboration
- Helpful colleague
- Quick adaptability
- Efficient time management
- Detail-oriented approach
- Empathetic customer engagement
- Driven resilience
- Technological proficiency and product insight
- Persuasive communication skills
- Market awareness
Timeline
Salesman
NSN sales (manchester ancoats)
01.2025 - Current
Crew Member
McDonald’s (Edge Lane)
05.2022 - 06.2025
Business, Marketing, Finance, and IT (Level 3)
City of Liverpool College
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Childwall Sports and Science Academy
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