Hi, I’m
Muhammad Alyan
London
Summary
As a fresh graduate, my primary objective is to support the functioning of business operations by assisting staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance, planning to apply all the knowledge I have gained through my years of academic studies into practice and contribute into the success of business. a confident student keen to champion products and services in any role. Passionate and knowledgeable for attentive customer support. Builds productive relationships using excellent sales and negotiation abilities, aiding target achievement.
Overview
1
year of professional experience
1
year of post-secondary education
1
Certification
Work history
Hydra Sales GroupCanary Wharf
Brand Ambassador
12.2023 - 02.2024
Job overview
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Acted as a role model to provide professional, positive brand representation.
- Promoted products and services to target audience through strategic marketing campaigns.
- Retained industry and service knowledge to provide helpful, informative guidance.
- Built relationships and rapport quickly for positive public and staff communications.
- Documented and processed orders for customer purchases.
- Tracked KPIs and pursued continuous training to improve metrics.
- Established and maintained positive relationships with clients for increased brand loyalty.
ST Food and Wine
Retail Manager
09.2022 - 11.2023
Job overview
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Completed opening and closing procedures each day.
Education
Coventry University LondonLondon
BA Global Business Top Up from Business
09.2022 - 10.2023
University overview
- Course of study in Digital Marketing, Accounting and Finance, Business Research Methods and Human Resource Management.
- Honours Degree
Skills
- Marketing
- Project Management
- Time Management
- Communication
- Problem-solving
- Customer Service
- Lead generation
- Trend forecasting
- Competitor analysis
- After sales customer engagement
- Networking
- Marketing and advertising
Additional Information
Learned how to efficiently converse to people of different cultures and backgrounds while maintaining a positive attitude., Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Affiliations
- Book-reading
- Sports
- Politics
- History
Certification
- National Financial Literacy Program For Youth (National Institute of Banking and Finance) - 2021
- Certificate of Appreciation (Young Entrepreneur Summit Chapter 02) - 2022
Languages
English
Fluent
Urdu
Native
Hindi
Upper intermediate
Timeline
Brand Ambassador
Hydra Sales Group
12.2023 - 02.2024
Coventry University London
BA Global Business Top Up from Business
09.2022 - 10.2023
Retail Manager
ST Food and Wine
09.2022 - 11.2023
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