Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Muhammad Ali

Muhammad Ali

London,UK

Summary

Seeking a long-term career in a progressive and dynamic organization that offers career growth and professional development opportunities in the field of Customer Care and Finance.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Wilshire Lab
Lahore, Pakistan
08.2018 - 10.2022
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Adhered strictly to policies and procedures for continued company compliance.

Customer Service Representative

Genix Pharma
Lahore, Pakistan
03.2014 - 06.2018
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Adhered strictly to policies and procedures for continued company compliance.

Assistant Account Manager

Chen One Store
Lahore, Pakistan
01.2008 - 02.2014

Making Day to Day Cash and Store Expenses

Making Party Lager

Making Bank Reconciliation

Making Store Customer Services Details and updated with managements for solution.

Making a Staff Customer Care Training on Monthly Bases.

Helping for making Trail Balance and Balance sheet.

Helping the auditor in internal audit.

Accounts Executive

ADMAC
Abu Dhabi, UAE
04.2006 - 12.2008

Maintained the side staff salary.

Daily Expensive and cash maintained

Project budget and Maintained

Account Officer

Ammar Textile (Pvt) Ltd.
Lahore, Pakistan
09.2003 - 03.2006
  • Daily Voucher Entry.
  • Making Inventory detail on Daily Bases.
  • Resolved Banking and Party queries within Time.
  • Managed Party Lager, Cash Book, And Bank Reconciliation
  • Making Data for Trial Balance and Balance sheet of company.

Education

Master of Business Administration - Marketing and Finance

Collage of Business Administration
Lahore
08.2006

Bachelor in Commerce - Accounting and Finance

Punjab Univeristy
Lahore
09.2003

Skills

Customer Services Handling

Expertise in Microsoft Office & AUTOCAD

Web Browsing and Surfing

Installation and Use of software, windows application

Timeline

Customer Service Representative

Wilshire Lab
08.2018 - 10.2022

Customer Service Representative

Genix Pharma
03.2014 - 06.2018

Assistant Account Manager

Chen One Store
01.2008 - 02.2014

Accounts Executive

ADMAC
04.2006 - 12.2008

Account Officer

Ammar Textile (Pvt) Ltd.
09.2003 - 03.2006

Master of Business Administration - Marketing and Finance

Collage of Business Administration

Bachelor in Commerce - Accounting and Finance

Punjab Univeristy
Muhammad Ali