MUHAMMAD AKBAR KHAN
Manchester,UK
Summary
Customer service and security professional with over three years of experience in high-pressure environments, including contact centers and large events. Demonstrated ability to resolve complex customer issues and manage high-volume inquiries while maintaining exceptional service standards. Experienced matchday security supervisor at Manchester City Football Club, leading teams in crowd management and ensuring safety compliance. Recognized for effective communication, problem-solving skills, and leadership in fast-paced settings.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Security Supervisor (Matchdays)
Manchester City Football Club
Manchester, UK
2023.09 - 2026.03
- Supervising event day security and customer service operations at Etihad Stadium.
- Leading teams of 30+ staff to deliver high standards of service and safety.
- Handling crowd control, customer concerns, and operational coordination.
- Via Prestige Security
Customer Advisor
Concentrix
Bredbury, Stockport
2025.08 - Current
- Provided assistance to customers for EE and United Utilities through high-volume inbound calls.
- Resolved customer inquiries effectively and offered clear guidance on solutions.
- Maintained precise records while adhering to company protocols.
- Achieved compliance with quality standards and customer satisfaction goals.
- Communicated in a professional manner while fostering positive relationships with customers.
Finance Manager
Pioneer Pipes & Mat Industry
Swabi, Pakistan
2016.01 - 2020.12
- Handled payments, queries, and customer service tasks.
- Promoted to assistant manager for reliable service.
- Maintained records and built strong client relationships.
- Prepared and monitored departmental budgets, ensuring effective cost management.
- Facilitated month-end closing procedures to maintain up-to-date financial records.
Education
Advance Diploma - Accounting and Finance
BPP University
Manchester, UK 2021.09 - 2025.09
A Levels - F.Sc.
Edwardes College
Pakistan 2013.01 - 2015.01
Skills
- Proven problem‑solving ability with strong issue‑resolution skills
- Expertise in conflict management and professional de‑escalation
- Leadership of frontline security teams during matchdays
- Staff coordination, task delegation, and operational oversight
- Strict enforcement of safety procedures, rules, and compliance requirements
- Experience managing high‑volume inbound calls (EE & United Utilities)
- Accurate data entry with proficiency in digital and AI‑based systems
- Highly reliable, punctual, and trusted in high‑responsibility roles
Certification
- Level 2 Award in Security Guarding
- Emergency First Aid at Work
- ACT Awareness
- Customer service excellence
- Equality, diversity, and inclusion (EDI)
- Anti‑racism and respectful workplace behaviour
Timeline
Customer Advisor
Concentrix
2025.08 - Current
Security Supervisor (Matchdays)
Manchester City Football Club
2023.09 - 2026.03
Advance Diploma - Accounting and Finance
BPP University
2021.09 - 2025.09
Finance Manager
Pioneer Pipes & Mat Industry
2016.01 - 2020.12
A Levels - F.Sc.
Edwardes College
2013.01 - 2015.01