MUHAMMAD ABUBAKAR
Kirkcaldy,Fife
Summary
Experienced professional seeking full-time employment with a reputable organization to effectively utilize skills and qualifications. Strong background in retail and administration, bringing high motivation and enthusiasm to assigned tasks. Recognized as an asset to any company, eager to secure a role that offers long-term development opportunities. Known for adaptability in different work environments, consistently demonstrating initiative and the ability to quickly acquire new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Lloyd's banking Group
06.2022 - 02.2025
- In my recent role I was dealing with Customer queries over the phone and by other different mediums as well.
- Like emails and live chats.
- The objective of the role is to Educate the Customers about their Pensions.
- And to resolve any customer Queries.
- During my stay with Lloyds bank i manage to take 5,000 calls and multiple Live chats through which i manage to help out our policy holders. At the time with the bank approximately 20% of the policy holders was coming to us for combining their other pension into us.
Warehouse Operative
Fife Creamery
08.2021 - 06.2022
- Duties includes to grab customer orders from different locations of the warehouse.
- Once order picking is done then we make them ready to be delivered to the end consumers.
- While working with the creamy i had manage to deal with 15-20 customer orders per day that includes some small and big orders as well.
Assistant
Premier
09.2020 - 08.2021
- Serving the customers from the till, dealing with stock in the shop and sorting out commodity deliveries. on daily basis i used to serve 25-30 customers from the till and each and everyone has a different story to share by doing this i manage to make strong customer Relations.
Cashier
Shell
05.2020 - 07.2020
- Company Overview: Durham
- Serving customers from the till, baking confectionery Items and sorting out the fuel and commodities deliveries.
- During my stay with Shell i used to serve quite a large number of customers on daily basis nearly 40-50 people and due to the nature of business because it was one stop shop a retail shop and Fuel station as well.
Program Coordinator
National College of Business Administration and Economics
09.2019 - 12.2019
- Company Overview: Lahore, Pakistan
- This role involved working as a supporting pillar between the management and Teaching staff.
- I resolved queries of the students and teachers and i was a part of Exams invigilation group as well. In which we look after quite a large number of students that Examination is being conducted with full fairness and transparency.
- Maintained all records regarding tutor attendance and student attendance.
- Also provided assistance with general queries such as semester freeze and Cvs.
Intern
Office of Deputy Commissioner Toba Tek Singh
07.2017 - 06.2018
- One year of experience within the finance and planning department.
- The role included Working as a Computer Assistant and Bookkeeper. And i also used to deal with General public as well.
- Duties/responsibilities: Drafting legal letters and other documents in a professional manner, drafting replies for different kind of legal inquires, under Supervision.
Education
Master of Business Administration - SCQF Level 11
University of South Asia
Lahore Cantt, Pakistan01.2017
Bachelor's Degree - Commerce
Islamia College of Commerce
Toba Tek Singh, Pakistan01.2013
FSc - Pre Engineering
Govt. Municipal Degree College
Toba Tek Singh, Pakistan06.2011
Secondary School Certificate - Matriculation
National School System For Boys
Toba Tek Singh, Pakistan04.2008
Skills
- Effective Communication Skills
- Data Interpretation Skills
- IT Competency
- Excel Spreadsheet Management
- Skilled in PowerPoint Design
- Team Collaboration
- Effective Organizational Skills
- Effective Issue Resolution
Hobbies and Interests
- Spending time with family
- Jogging
- Meditation
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Advisor
Lloyd's banking Group
06.2022 - 02.2025
Warehouse Operative
Fife Creamery
08.2021 - 06.2022
Assistant
Premier
09.2020 - 08.2021
Cashier
Shell
05.2020 - 07.2020
Program Coordinator
National College of Business Administration and Economics
09.2019 - 12.2019
Intern
Office of Deputy Commissioner Toba Tek Singh
07.2017 - 06.2018
Master of Business Administration - SCQF Level 11
University of South Asia
Bachelor's Degree - Commerce
Islamia College of Commerce
FSc - Pre Engineering
Govt. Municipal Degree College
Secondary School Certificate - Matriculation
National School System For Boys
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