Muhammad Abdullah
London
Summary
Cloud infrastructure automation specialist with expertise in AWS EC2, Docker, Kubernetes, and GitHub Actions. Experienced in system monitoring and alerting with Prometheus and Grafana, alongside Linux and Windows server administration. Skilled in DNS configuration, reverse proxy setup, SSL/TLS certificate management, and SSH hardening, enhancing system performance and security in IT environments.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Junior Devops Engineer
Bizz tec Solutions Limited
London
01.2026 - Current
- Reduced operational costs through efficient utilisation of cloud services and virtualisation technologies.
- Assisted in the design and implementation of new IT infrastructure improving efficiency.
- Facilitated a secure environment through the implementation of firewalls and intrusion detection systems.
- Ensured smooth daily operations by managing and maintaining networking equipment.
- Optimised system performance for enhanced productivity by conducting regular infrastructure audits.
- Identified areas for improvement during regular system performance testing.
- Minimised technical issues by providing ongoing maintenance and updates of server systems.
- Achieved minimal downtime with proactive identification and resolution of infrastructure issues.
- Coordinated with multiple teams for successful project execution whilst adhering to deadlines.
- Installed network cabling and routers resulting in improved connectivity.
- Managed hardware procurement, set-up, and configuration to meet project requirements.
- Updated software regularly, enhancing overall system functionality.
Customer Service Manager
Ladbrokes
London
01.2025 - 08.2026
- Delivered exceptional service by addressing customer queries promptly.
- Resolved complaints efficiently, fostering customer loyalty.
- Developed strategies to enhance customer engagement, resulting in improved satisfaction and loyalty.
- Elevated company reputation through consistent delivery of high-quality customer care.
- Managed challenging situations by employing conflict resolution skills. effectively to maintain high levels of customer satisfaction.
- Facilitated daily operations to ensure seamless service delivery and enhance team collaboration.
- Improved operational efficiency by identifying areas of improvement.
- Enhanced operating procedures for smoother workflow.
- Maintained positive relationships through effective communication.
- Demonstrated leadership skills in managing diverse teams.
- Facilitated staff development with ongoing training initiatives.
- Organised regular meetings to foster open communication and strengthen team alignment.
- Conducted regular meetings for transparent communication.
- Cultivated productive work culture by encouraging teamwork.
- Ensured business objectives were met through strategic planning.
- Promoted products through targeted marketing campaigns. to increase sales.
Junior Devops Engineer
Future Dev Solutions
Lahore
04.2022 - 12.2024
- Managed VMware ESXi infrastructure hosting Ubuntu Server virtual machines for internal development and production services.
- Provisioned virtual machines, optimising CPU, memory, and storage allocation to enhance performance and reliability.
- Administered Ubuntu Server environments, performing system updates, security hardening, SSH configuration, firewall management (UFW and iptables), and systemd service administration.
- Configured and maintained NGINX and Apache web servers, implementing reverse proxies and virtual hosts to ensure secure and efficient web service delivery.
- Designed and maintained CI/CD pipelines using GitHub Actions, Bitbucket Pipelines, and Jenkins to automate build, testing, and deployment workflows.
- Implemented secure secret management and Git version control best practices to support reliable software delivery.
- Containerised applications using Docker and Docker Compose to provide consistent development and deployment environments.
- Implemented Prometheus and Grafana monitoring solutions, including dashboards, metrics collection, and alerting for infrastructure and application health.
- Monitored CPU, memory, disk utilisation, application latency, and server availability for proactive incident detection and resolution.
- Managed DNS records, domain configuration, internal routing, and secure web service availability.
- Performed routine health checks, backup automation, and maintenance for PostgreSQL and MySQL databases.
Education
Bachelor of Science - Information Technology
University of Management and Technology
Lahore 10.2019 - 08.2023
Master of Science - Information Technology
University of West of Scotland
London 01.2025 - 02.2026
Skills
Cloud infrastructure automation
- AWS EC2
- Docker
- Docker Compose
- Kubernetes
- GitHub Actions
- Bitbucket Pipelines
- Jenkins
- Git
- Ansible
- System monitoring
- Prometheus
- Grafana
- Alerting & Dashboarding
- Linux Administration
- Ubuntu Server
- VMware ESXi and vSphere
- NGINX
- Apache HTTP Server
- DNS Configuration
- Proxy configuration
- Cron
- PostgreSQL
- MySQL
- Bash
- Python
Projects
- Kubernetes Runtime Security Evaluation (Falco vs KubeArmor)
- Next.js + Prisma + PostgreSQL web application
- Prometheus & Grafana monitoring stack
- Docker and Docker Compose deployments
- NGINX reverse proxy
- GitHub Actions CI/CD pipelines
Timeline
Junior Devops Engineer
Bizz tec Solutions Limited
01.2026 - Current
Master of Science - Information Technology
University of West of Scotland
01.2025 - 02.2026
Customer Service Manager
Ladbrokes
01.2025 - 08.2026
Junior Devops Engineer
Future Dev Solutions
04.2022 - 12.2024
Bachelor of Science - Information Technology
University of Management and Technology
10.2019 - 08.2023