Muhamed Deria
Sheffield,UK
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies a resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
2
2
Languages
1
1
Certification
10
10
years of post-secondary education
5
5
years of professional experience
Work history
Mail Sorting
Royal Mail
Sheffield
2021.10 - 2024.02
- Sorted mails accurately for swift retrieval and delivery, improving productivity.
- Enhanced operational efficiency with meticulous attention to detail in mail handling.
- Made certain no delays occurred whilst following strict postal codes during mail distribution.
- Ensured all special deliveries labelled correctly for priority processing.
- Maintained excellent customer service standards by ensuring accurate mail allocation.
- Assisted in meeting tight deadlines for mail dispatching, ensuring timely delivery.
- Improved office workflow through proficient sorting of incoming post.
- Demonstrated strong teamwork skills whilst handling large quantities of letters and packages.
- Headed the coordination of overseas consignments to guarantee international postage guidelines followed correctly.
- Provided support to colleagues when managing high volumes of postal items.
- Implemented thorough checks for misdirected or lost post, aiding in customer satisfaction.
- Carried out regular stock checks on postal supplies to avoid shortages.
- Sorted incoming mail for Royal Mail to ensure efficient processing.
Collections Driver
Pertemps Group for Royal Mail
Sheffield
2023.03 - 2023.10
- Demonstrated punctuality and reliability, ensuring smooth operations.
- Presented company image by driving vehicle responsibly and courteously.
- Adhered to all driving laws, promoting safety on the road.
- Used GPS navigation efficiently to reduce journey times.
- Ensured vehicle cleanliness through routine inspections and thorough cleaning.
- Organised collection schedules effectively, improving overall productivity.
- Handled paperwork meticulously for accurate tracking of collections.
- Strengthened customer relationships by delivering consistent communication and service during collections.
- Resolved conflicts diplomatically, enhancing customer satisfaction ratings.
- Fostered team cohesion through proactive assistance to colleagues.
- Built strong relationships with customers through consistent interaction during collections.
- Worked as a team to provide efficient, professional roadside refuse collection services.
Delivery Driver
Royal Mail
Sheffield, South Yorkshire
2022.10 - 2023.01
- Improved client satisfaction by delivering packages promptly and accurately.
- Coordinated delivery schedules for optimum time management.
- Navigated various routes efficiently, leading to increased route coverage.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Provided excellent customer service, enhancing company reputation.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Ensured safety by regular vehicle inspections and maintenance.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Completed emergency deliveries successfully despite challenging conditions.
- Handled fragile items carefully, resulting in zero damage complaints.
- Assisted in warehouse organisation to streamline packing process.
- Cleaned vehicles regularly to uphold professional standards. for a professional appearance.
Classroom Assistant
Porter Croft Primary School
Sheffield
2019.06 - 2019.08
- Completed two weeks of work experience as a classroom assistant in summer 2019, gaining insight into classroom dynamics and operations. Assisted in daily classroom activities, supporting teachers and engaging with students, which deepened understanding of educational processes. Developed social and communication skills through regular interaction with co-workers and students, fostering a collaborative environment.
- Created an inclusive learning environment by promoting respect and empathy among students.
- Helped organise school trips, bringing real-world experiences into the curriculum.
- Provided one-on-one assistance to students struggling with coursework, aiding their understanding of complex topics.
Education
GCSEs -
Silverdale school
Sheffield 2015.01 - 2020.01
A-Levels - Psychology
Silverdale School
Sheffield 2020.09 - 2022.06
A-Levels - Economics
Silverdale School
Sheffield 2020.09 - 2022.06
A-Levels - Maths
Silverdale School
Sheffield 2020.09 - 2022.06
Skills
- Mail processing techniques
- Sorting accuracy
- Information accuracy
- Standard operating procedures
- Logistics coordination
- Time management
- Target achievement
- Customer engagement
- Phone communication
- Issue tracking
- Team collaboration
- Flexible scheduling
- Resilient to pressure
- Written communication
- Proactive attitude
REFERENCES
Available upon request.
Certification
SIA Door supervision licence, completed August 2023.
Full UK driving licence, obtained March 2022.
Languages
Arabic
Fluent
Somali
Native
Affiliations
- Football
- Travelling
- Cooking
- Fashion
- Business and Economics
Timeline
Collections Driver
Pertemps Group for Royal Mail
2023.03 - 2023.10
Delivery Driver
Royal Mail
2022.10 - 2023.01
Mail Sorting
Royal Mail
2021.10 - 2024.02
A-Levels - Psychology
Silverdale School
2020.09 - 2022.06
A-Levels - Economics
Silverdale School
2020.09 - 2022.06
A-Levels - Maths
Silverdale School
2020.09 - 2022.06
Classroom Assistant
Porter Croft Primary School
2019.06 - 2019.08
GCSEs -
Silverdale school
2015.01 - 2020.01