Mufi Uddin

Oversee collection and enforcement of all income streams (Council Tax, Business Rates, Sundry Debts, etc.), ensuring legal compliance and timely processing.

Manage and support the Income Collection & Enforcement team, set performance targets, monitor workloads, and provide training and mentoring.

Represent the council in legal proceedings, interpret legislation, handle complex cases, and respond to complaints, FOIs and member's enquiries.
Liaise with MHCLG, software suppliers, enforcement agents, and other departments and manage procurement and contracts.

Promote council priorities, equality, sustainability, and innovation; support organisational change and continuous improvement.

Lead recruitment processes and develop training programs to enhance service delivery.

Supervise a team managing the collection and enforcement of various income streams (e.g., Council Tax, Business Rates, Sundry Debtors)

Support and guide staff to ensure accurate and efficient operations.

Organise team tasks to meet performance and customer service targets aligned with borough standards.
Ensure delivery of high-quality customer service in all areas of responsibility.

Recovered business rates, council tax, and sundry debts efficiently.

Responded to incoming calls and emails, addressing queries promptly.

Processed telephone payments, ensuring secure transactions.

Assisted residents and businesses with liability disputes and queries.