Mufaro Ndovorwi
Hayling Island,HAM
Summary
Enthusiastic, professional individual dedicated in providing excellent service to customers. Well organized, efficient with great team work ability and confidence in leadership. Competent in building customer relationships and seeking a new challenging role which will utilise existing skills.
Overview
6
6
years of professional experience
Work history
Lifeguard & Activity Instructor
Sinah Warren Hotel
01.2019 - 03.2021
- Ensure the health, safety and welfare of the guests
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Led archery and rifle shooting sessions, emphasising precision, safety and engagement for groups of up to 12 adults
- Adapted communication and coaching techniques to suit participants of varying skill levels and experience
Lifeguard
Parkdean resorts
10.2018 - 12.2018
- Ensure guests enjoy their holiday
- Maximized customer satisfaction by greeting guests with courtesy, resolving issues promptly with enthusiasm.
Lifeguard
Away Resorts
02.2016 - 08.2016
- Minimized accidents through diligent monitoring.
- Minimised accidents by sharing health and safety awareness.
- Observed swimmers attentively, quickly responding to risks and concerns.
Centre attendant
Horizon Leisure centre
03.2015 - 08.2018
- As a Centre attendant, time management and task prioritisation are vital to ensure all set ups and activities meet operational and customer satisfaction/standards
- Great communication with colleagues has been essential during emergency situations that I have dealt with
- Working in leisure has allowed me also to work with all types of customers in which I have strived to deliver the best service
- Ensure all rooms, equipment and activities set ups are timely, correct and safe
Education
Professional Aviation Pilot Practice
L3 Harris Airline Academy
Crawley UK, Sanford USA 05/2021 - 06/2022
A-Levels -
Havant Sixth Form College
Havant2016
GCSEs -
Hayling College
Hayling2014
Skills
- Customer service
- Strong communicator
- Situational awareness
- Archery and Rifle Shooting Instructing
- Flexible and Adaptable
- Teamwork and Collaboration
Timeline
Lifeguard & Activity Instructor
Sinah Warren Hotel
01.2019 - 03.2021
Lifeguard
Parkdean resorts
10.2018 - 12.2018
Lifeguard
Away Resorts
02.2016 - 08.2016
Centre attendant
Horizon Leisure centre
03.2015 - 08.2018
Professional Aviation Pilot Practice
L3 Harris Airline Academy
05/2021 - 06/2022
A-Levels -
Havant Sixth Form College
GCSEs -
Hayling College
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