Mudasar Sadiq

• Coordinated delivery schedules for optimum time management.
• Maintained vehicle cleanliness for a professional appearance.
• Handled fragile items carefully, resulting in zero damage complaints.
• Completed emergency deliveries successfully despite challenging conditions.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.
• Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.

Call Handling: Proficiently managed high call volumes, ensuring efficient and positive customer interactions

Data Entry and Documentation: Accurately performed data entry and maintained meticulous documentation, contributing to organized and streamlined processes.

Problem Resolution : Demonstrated effective problem-solving skills, addressing inquiries and resolving issues with a focus on customer satisfaction.

• Addressed customer complaints, ensuring a swift resolution.
• Monitored queue times and adjusted according to call volume fluctuations daily.
• Managed high volume of inbound calls for efficient customer service.
• Upheld outstanding attendance record, demonstrating commitment and reliability.
• Increased loyalty amongst clientele by delivering exceptional customer service.

• Ensured safety standards with regular equipment maintenance checks.
• Followed health and safety guidelines with diligent use of protective gear.
• Packed orders accurately to prevent damages during transit.
• Streamlined workflow by creating efficient goods organisation system.
• Packing: Demonstrated attention to detail and efficiency in packing orders accurately and effectively.
• Picking: Efficiently handled order picking, ensuring accuracy and timely fulfillment.
• Teamwork: Collaborated effectively with team members to maintain a safe and organized warehouse environment

• Provided top-notch support for increased customer satisfaction.
• Enhanced communication channels through regular updates on company policies and promotions.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Collaborated with sales team to maximise product visibility and sales.

I completed a two-week work experience placement at Co-op during my school term, where I actively contributed to various aspects of daily operations. Key achievements and skills acquired include:

Stock Clearance

Team Working

Customer Service

Certificate of Completion