Mubtasim Fuad
Southend-on-Sea,Southend-on-Sea
Summary
Enthusiastic and customer-focused restaurant cashier with a strong background in food service and cash handling. Skilled in efficiently processing transactions, managing customer inquiries, and maintaining an organized cash register. Known for exceptional communication abilities and a friendly demeanor that enhances the dining experience. Adept at working collaboratively with kitchen and front-of-house teams to ensure timely service and customer satisfaction. Committed to upholding food safety standards and delivering quality service in high-pressure environments. Eager to leverage my skills and dedication to contribute positively to a vibrant restaurant team.
Overview
1
1
year of professional experience
Work History
Restaurant cashier/Restaurant Staff
BFC Bangladesh/Crimson Cup Coffee
Dhaka,Bangladesh , Dhaka,Bangladesh
01.2024 - 08.2024
- Greeted all customers cheerfully on arrival, creating a welcoming environment.
- Improved customer satisfaction by providing efficient and courteous service.
- Managed cash register for accurate transactions.
- Ensured cleanliness of restaurant area with regular sweeping and mopping.
- Assisted in food preparation to expedite orders.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Resolved customer complaints and answered queries about store products.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped customers to pack away shopping for improved customer experience.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Coordinated effectively with kitchen staff to manage order flow smoothly.
- Implemented hygiene practices in handling food and beverages for health safety compliance.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
Sales manager
Miniso Bangladesh
11.2023 - 03.2024
Sales manager
Miniso Bangladesh
Dhanmondi , Dhaka,Bangladesh
11.2023 - 02.2024
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Analysed sales reports to identify trends and update strategies.
- Developed marketing plans to support department strategies.
- Optimised sales methods to best engage, acquire and retain customers.
Sales assistant
Yellow Clothing
, Dhaka,Bangladesh
07.2023 - 01.2024
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Conducted daily inventory checks to manage stock levels accurately.
Education
Higher Secondary Certificate(HSC) - Science
Dhaka Residential Model College
Dhaka,Bangladesh 01.2022 - 11.2023
Bachelor of Science - Computer Science (Artificial Intelligence)
University of Greenwich
London 09.2024 -
Skills
- Cash handling
- Point of sale systems
- Customer service excellence
- Food hygiene knowledge
- Order processing
- Money management
- Inventory monitoring
- Menu knowledge
- Dietary restriction awareness
- Cleanliness maintenance
- Customer complaints handling
Affiliations
- Gaming,Coding,Reading
Languages
English
Fluent
Cover Letter
Subject: Part-Time Job Inquiry
Dear Manager,
My name is Mubtasim Fuad, and I am a recent high school graduate from Bangladesh. Currently, I am studying for a BSc (Hons) in Computer Science (Artificial Intelligence) at the University of Greenwich in London.
I am looking for a part-time job to help cover my living expenses while studying. I am available to work 20 hours per week, specifically on Saturdays, Sundays, and Thursdays.
I believe that a part-time position would not only assist me financially but also provide valuable experience during my studies.
Thank you for considering my application. I look forward to the opportunity to discuss potential openings.
Best regards,
Mubtasim Fuad
07777205577
tasimarpon39@gmail.com
Availability
Available for Saturday,Sunday and Thursday
Timeline
Bachelor of Science - Computer Science (Artificial Intelligence)
University of Greenwich
09.2024 -
Restaurant cashier/Restaurant Staff
BFC Bangladesh/Crimson Cup Coffee
01.2024 - 08.2024
Sales manager
Miniso Bangladesh
11.2023 - 03.2024
Sales manager
Miniso Bangladesh
11.2023 - 02.2024
Sales assistant
Yellow Clothing
07.2023 - 01.2024
Higher Secondary Certificate(HSC) - Science
Dhaka Residential Model College
01.2022 - 11.2023
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