Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Mubbasher Maqbool
Birmingham,West Midlands
Summary
Overview
15
years of professional experience
3
years of post-secondary education
1
Certification
Work History
MEEZAN BANK LIMITED
BRANCH MANAGER
06.2019 - 05.2023
Job overview
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Worked with regional managers on start-up, development and growth of new branches.
- Oversaw approval of loans, lines of credit and other fiscal plans.
- Supportively directed a team of 5 Relationship Managers.
- Received superior customer service satisfaction scores for 6 consecutive quarters.
- Maintained detailed records of branch office activities.
- Handled budget preparation and allocated funds to different departments based on needs.
- Oversaw a branch team consisting of 3 customer service representatives and 2 personal bankers.
- Collaborated with district manager to set performance standards.
- Performed monthly and quarterly employee performance appraisals.
- Managed branch with average of PKR 50M in monthly deposits.
- Increased overall annual sales 20% by incorporating several quality process improvements within the branch.
- Developed prospects for new loans with 20 cold calls weekly.
- Organised regular coaching and training exercises with staff to build motivation.
- Devised advertising, marketing and growth campaigns in collaboration with other managers.
MEEZAN BANK LIMITED
PERSONAL BANKING MANAGER
11.2017 - 06.2019
Job overview
- Rendered keen eye for details to assess transactions, oversee and execute customer services delivery standards, and retain service standards & TAT in accordance with banks operational policies and procedures while delivering best possible service to customers
- Developed and maintained long-term working relations with customers to assure retention, repeat business, and referrals
- Distributed sales targets among team members while delivering guidelines to achieve targets
- Educated staff members in in multiple fields to achieve desired results
- Examined audit requirements for internal/external audit in line with SBP rules and regulations
- Devised effective control as well as assessed branch performance to attain best audit report/rating and SBP audit
- Succeeded in achieving periodic liabilities and asset sales targets for bank and branch steady growth
- Initiated periodical reporting of branch to meet sales targets while overseeing effectiveness of follow-up procedures and reporting
- Identified and resolved issues related to performance, morale, and career growth possibilities of staff
- Delivered quality and efficient services to customers by responding to their issues as per instructions
- Spearheaded all branch functions in line with laid down procedures, operation manuals, and adhered SBP and regulatory requirements/guidelines in everyday branch working.
MEEZAN BANK LIMITED
PERSONAL BANKING OFFICER
04.2016 - 11.2017
Job overview
- Actively attended new customers of bank and delivered Islamic products knowledge to new customers
- Tagged existing customer's portfolio as per PB guidelines
- Implemented and followed sales management process to achieve deposit target from new and existing customer's portfolio per month
- Produced and retained sales call & pipeline reports on daily & weekly basis
- Followed Shariah parameters, statutory requirements, laws, values, code of conduct, and policies
- Assured timely submission of AOF to Operations (back office) without any discrepancy ensuring that KYC & AML regime is in compliance with best practices
- Addressed enquiries, resolve concerns, and provide all necessary information, including quotes promptly to increase customer satisfaction as well as retention levels
- Solicited fresh customers per month as well as deposits from customers and referrals
- Fulfilled balances priorities to meet sales & service targets of Branch as well as sold AMIM and other products introduced by the bank
- Received zero service/ sales related complaints are received from customers
- Attained and surpassed deposit targets by opening new accounts while ensuring KYC and AML compliance.
UNITED BANK LIMITED
PERSONAL BANKING OFFICER
09.2015 - 02.2016
Job overview
- Analyzed balances and sales trends to predict future performance, ensure progress, and grow revenue, by deposits, investments, and other banking products; develop key performance indicators to achieve key business objectives
- Performed a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures
- Developed and strengthened professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
MEEZAN BANK LIMITED
PERSONAL BANKING OFFICER
03.2013 - 09.2015
Job overview
- Maintained a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff
- Supervised and coached the staff on the proper behaviors, sales techniques, and service expectations
- Delivered highest quality service to build and deepen new and existing relationships, drive P&L through the discovery, gathered outside assets, evaluated financial/lending needs and delivered suitable product
- Led, developed, motivated, managed, and worked with a high performing team of bank personnel to meet strategic goals and business objectives, while staying within budget
- Account opening process, completing all documents related to accounts for individual and corporate clients
- Meeting different cross sell, consumer products & deposit targets
- Managing personal score card and having a close look n different personal KPIS
- Attending branch customers and providing them their banking solutions
- Customer care with minimum level of customer complains
- Relationship management deepening of relations and exploring new relations for branch progression.
Ikon Engineering
Sr Business Associate
08.2012 - 01.2013
Job overview
- Prepared invoices based on contract terms and distributed to customers.
- Produced clean, error-free professional business correspondence for office team.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept adequate office supplies on hand to support staff and business requirements.
- Classified physical and digital documentation with correct codes.
- Sorted and organised different types of information by document type, personnel or location.
Star Industries
Business Development Officer
02.2012 - 06.2012
Job overview
- Managed and drove effective sales cycle and follow-up processes, utilising Cognos, SMP & CMS to maintain accurate records of KPIs.
- Promoted excellent customer service standards that boosted customer service ratings from 60% to 90%.
- Consistently maximised client engagement, collaborating with marketing department to ensure effective integration in Sales & Business Development campaigns.
- Brought in Business by converting old prospects into new revenue, utilising SMP to identify and re-established relationships with lapsed customers.
- Established a network with strategic third parties, such as Individuals and SME & Pvt Ltd businesses, resulting in 100% new lead generation.
The Hospital Pharmacy
Account Officer
07.2009 - 06.2010
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Documented sales, customer interactions and concerns to generate updates for senior management.
- Monitored rejected invoices, actively seeking resolution immediately.
- Performed end-to-end account reconciliation processes from Ledger to Books of Account.
CITI Bank CollectionLahore
HR & MIS Coordinator
10.2008 - 04.2009
Job overview
- Discussed and agreed salary changes with managerial staff, keeping sensitive information 100% confidential.
- Led managers to deliver interventions and solutions consistently meeting workforce needs.
- Oversaw disciplinary, performance and absence management for New & Old employees.
- Streamlined HR processes, helping to increase departmental efficiencies.
- Transformed business plans into people capability strategies and actionable metrics.
- Developed and implemented recognition programmes leading to improved employee engagement and retention.
- Nurtured working relationships to influence decisions and maximise performance.
- Conducted business analysis, reviewing existing staffing levels against business needs, recommending actions to generate cost savings.
Education
University of BedfordshireLuton,Bedforsdhire
Master of Science from Finance and Business Management
09.2010 - 11.2011
University Overview
University of Management And TechnologyLahore
Master of Science from Banking and Finance
09.2006 - 12.2008
University Overview
- Dean's List 2nd Smester
University of Punjab
Bachelors of Arts
University Overview
Skills
- Key performance indicators
- Revenue generation
- Business development
- Employee management
- Sales professional
- Analytical
- Goal-oriented
- Relationship management
- Team player
- Banking
- Customer service
Certification
Training at Citi Bank Pakistan
“Team Building and Relationship Management”.
Training at Citi Bank Pakistan
“Business Writing Skills”
Course on Team Building and Team Management, Citibank, 2009
Meezan Bank, 2020 Certificate of Appreciation,
Meezan Bank, 2020 Certificate of Completion,
Meezan Bank, 2019 Certificate of Excellence,
Meezan Bank, 2019 Certificate of Achievement,
Languages
English
Upper intermediate
Software
Software
T-24 (Tamenos, Banking)
Cognos
SMP
CMS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BRANCH MANAGER
MEEZAN BANK LIMITED
06.2019 - 05.2023
PERSONAL BANKING MANAGER
MEEZAN BANK LIMITED
11.2017 - 06.2019
PERSONAL BANKING OFFICER
MEEZAN BANK LIMITED
04.2016 - 11.2017
PERSONAL BANKING OFFICER
UNITED BANK LIMITED
09.2015 - 02.2016
PERSONAL BANKING OFFICER
MEEZAN BANK LIMITED
03.2013 - 09.2015
Sr Business Associate
Ikon Engineering
08.2012 - 01.2013
Business Development Officer
Star Industries
02.2012 - 06.2012
University of Bedfordshire
Master of Science from Finance and Business Management
09.2010 - 11.2011
Account Officer
The Hospital Pharmacy
07.2009 - 06.2010
HR & MIS Coordinator
CITI Bank Collection
10.2008 - 04.2009
University of Management And Technology
Master of Science from Banking and Finance
09.2006 - 12.2008
University of Punjab
Bachelors of Arts
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