Mubasshirin Noor
Esher,Surrey
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Care Assistant
Anchor Hanover Group
Thames Ditton, Surrey
03.2023 - Current
- Optimised patient satisfaction through compassionate, considered care and communication.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Customer Service Executive
Bank Asia limited
Dhaka, Bangladesh
02.2011 - 01.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
- Increased client retention by [Number]% through outstanding account management.
Education
Master of Arts - Sociology
University of Chittagong
Bangladesh 01.2005 - 01.2006
Bachelor of Arts - Sociology
University of Chittagong
Bangladesh 01.2001 - 01.2005
Skills
- Disability care
- Organisational standards
- Care management
- Care plan management
- Documentation management
Languages
English
Upper intermediate
Hindi
Upper intermediate
Bengali
Native
Timeline
Care Assistant
Anchor Hanover Group
03.2023 - Current
Customer Service Executive
Bank Asia limited
02.2011 - 01.2023
Master of Arts - Sociology
University of Chittagong
01.2005 - 01.2006
Bachelor of Arts - Sociology
University of Chittagong
01.2001 - 01.2005
Similar Profiles
Courtney ChadwickCourtney Chadwick
Care Assistant at Anchor Hanover GroupCare Assistant at Anchor Hanover Group
Lucy GreatrickLucy Greatrick
Medical Office Assistant at Satori GroupMedical Office Assistant at Satori Group
Rita SarpongRita Sarpong
CARE ASSISTANT (Part-time) at ANCHOR HANOVER (Moore Place)CARE ASSISTANT (Part-time) at ANCHOR HANOVER (Moore Place)