Mubasshirin Noor
Esher,Surrey
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Care Assistant
Anchor Hanover Group
Thames Ditton, Surrey
03.2023 - Current
- Optimised patient satisfaction through compassionate, considered care and communication.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Customer Service Executive
Bank Asia limited
Dhaka, Bangladesh
02.2011 - 01.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Updated account information after customer calls for well-maintained data accuracy.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Offered detailed product and service advice based on customer needs.
- Increased client retention by [Number]% through outstanding account management.
Education
Master of Arts - Sociology
University of Chittagong
Bangladesh 01.2005 - 01.2006
Bachelor of Arts - Sociology
University of Chittagong
Bangladesh 01.2001 - 01.2005
Skills
- Disability care
- Organisational standards
- Care management
- Care plan management
- Documentation management
Languages
English
Upper intermediate
Hindi
Upper intermediate
Bengali
Native
Timeline
Care Assistant
Anchor Hanover Group
03.2023 - Current
Customer Service Executive
Bank Asia limited
02.2011 - 01.2023
Master of Arts - Sociology
University of Chittagong
01.2005 - 01.2006
Bachelor of Arts - Sociology
University of Chittagong
01.2001 - 01.2005
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