Mubasir Ali
Folkestone,Kent
Summary
I am a motivated and reliable individual with strong communication skills and a genuine enjoyment of working with people. I have experience working in fast-paced, customer-facing environments where I have developed confidence in handling a variety of situations, solving problems quickly, and delivering a positive customer experience.
In my previous roles, I have worked to targets and KPIs, staying focused and driven while maintaining a high standard of service. I am comfortable adapting to busy environments, working flexible shifts, and staying calm under pressure, particularly when supporting customers and resolving issues efficiently.
I enjoy learning about people, understanding their needs, and helping them find the right solution. I take pride in being approachable, resilient, and dependable, and I work well both independently and as part of a team.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Sales Associate
Ralph Lauren
Ashford, Kent
2025.09 - 2026.06
- Delivered personalised, high-quality customer service, helping customers feel valued and confident
- Built strong product knowledge to confidently advise customers and drive sales
- Consistently met and exceeded individual and store sales targets, focusing on KPIs and revenue growth
- Thrived in fast-paced environments, adapting quickly during peak periods while maintaining performance
- Handled transactions accurately using POS systems and resolved customer queries professionally
- Maintained visual merchandising standards and supported positive team environment
- Balanced operational tasks with customer service, demonstrating strong time management
Front of House Staff
The Clay Oven Taste of Life
Folkestone, Kent
2018.01 - 2025.01
- Delivered excellent customer service, taking orders, answering queries, and ensuring the best dining experience
- Handled cash transactions accurately, maintaining POS systems and ensuring financial accuracy
- Supported smooth daily operations, collaborating with team members to meet service standards and customer satisfaction
- Adapted to high-volume periods, balancing customer service with operational responsibilities
- Managed over 50 customers via calls and in-store per day.
Accounting & Finance
Martello Hire & Logistics
Hythe, Kent
2024.01 - 2024.01
- Assisted in payroll processing, ensuring accurate and timely payment of staff salaries.
- Supported financial operations, including invoicing, expense tracking, and account reconciliation.
- Developed strong Excel skills for data management, reporting, and financial analysis.
- Strengthened administrative and organisational abilities through day-today finance tasks.
Team Collaborator
Dabba The Spice Pot
Hythe, Kent
2020.01 - 2024.01
- Provided friendly and efficient customer service, assisting with orders and resolving customer queries
- Managed cash and MPOS transactions with accuracy and attention to detail
- Worked closely with team members to ensure smooth kitchen and service operations
- Maintained a clean and organised workspace, supporting overall operational efficiency
Education
GCSE -
Folkestone Academy
Folkestone 2018.09 - 2023.07
A-LEVEL/BTEC - Economics, Marketing, Design, Software Proficiency
Turner Sixth Form
Folkestone, Kent 2023.09 - 2025.06
Skills
- Use of MS Office
- Canva & Adobe Software
- Python & HTML Programming
- lua Scripting Language
- Google Drive Proficiency
Language
English
Native
Bengali
Native
French
Intermediate
Affiliations
- Basketball
- Photography/Videography
- Photo and Video Editing
- Gaming
Referees
Available On Request.
Timeline
Sales Associate
Ralph Lauren
2025.09 - 2026.06
Accounting & Finance
Martello Hire & Logistics
2024.01 - 2024.01
A-LEVEL/BTEC - Economics, Marketing, Design, Software Proficiency
Turner Sixth Form
2023.09 - 2025.06
Team Collaborator
Dabba The Spice Pot
2020.01 - 2024.01
GCSE -
Folkestone Academy
2018.09 - 2023.07
Front of House Staff
The Clay Oven Taste of Life
2018.01 - 2025.01