Mubasher Khwaja
London,Middlesex
Summary
I have an advanced degree in Operations Research focusing on business analytics and numerical modeling. Customer-oriented, strategic-thinking, and meticulous sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Multitasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, and territory development. Effective at identifying customer needs to deliver solutions. My core competencies lie within financial planning, control, performance, and change management. Sector experience includes Telecoms, Banking, and Retail. I have been successful in multinationals as well as instarting up and running my ventures.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Business development manager
Sarah M Aesthetics
South Ealing, London
02.2012 - Current
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Developed strategic partnerships for sustained growth.
- Streamlined processes to improve overall efficiency.
- Identified market trends, resulting in enhanced product offerings.
- Fostered client relationships, leading to increased brand loyalty.
- Drove revenue growth with innovative sales strategies.
- Implemented marketing initiatives for greater brand visibility.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Optimised operational procedures for improved productivity.
- Conducted market research to identify potential business opportunities.
- Managed key accounts, ensuring high levels of customer satisfaction.
Owner & Founder
Rasoi Resturant
Hounslow, London, Middlesex
07.2004 - 10.2013
- Established a positive work environment by implementing comprehensive health and safety protocols.
- Boosted customer satisfaction with consistent quality control measures.
- Developed new business opportunities for increased market reach.
- Led team meetings to foster open communication and collaboration.
- Negotiated contracts with suppliers, reducing overall costs.
- Streamlined operations for improved efficiency and productivity.
- Delivered high standards of service by training all staff members thoroughly.
- Ensured financial stability with careful budget management and forecasting.
- Oversaw inventory management, preventing stock shortages or overages.
- Provided exceptional customer service, resulting in repeat business.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Coordinated special events, enhancing brand awareness in the local community.
- Managed daily operations, ensuring thesmooth running of the business.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
European Financial Controller
Global Crossing
London
03.2003 - 07.2005
- Delivered meticulous financial forecasting by closely monitoring business trends and market conditions.
- Developed robust budget plans for the sustainable growth of the organisation.
- Coordinated with auditing department to ensure compliance with all regulatory requirements.
- Established effective financial controls, reducing risk of fraud and mismanagement.
- Analysis of monthly results to ensure accurate financial accounting.
- Streamlined expenditure management processes resulting in cost efficiencies.
- Facilitated comprehensive financial analysis to drive strategic decision making.
- Implemented innovative accounting systems, enhancing operational efficiency.
- Executed rigorous risk assessments for safeguarding company assets.
Planning forecasting & Manager.
Barclays Corporate Banking
London
02.2001 - 08.2003
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Supervised project timelines for timely completion.
- Enforced safety regulations to reduce workplace accidents.
- Secured new business opportunities with successful networking events.
- Reporting to segment executives, responsible for analytical support in forecasting and annual budgets.
- Assisted executives in the preparation of short & medium term plans and business cases.
Planning & Performance Analyst-CRM
Barclaycard
London
11.2000 - 08.2001
- Analyzed complex business problems, and identified potential solutions.
- Developed performance measurement systems to improve operations efficiency.
- Monitored and evaluated performance data for strategic decision-making.
- Designed statistical models, and enhanced business forecasting accuracy.
- Reporting to the segment director, responsible for performance measurement
- Resulted in a 14% increase in overall use of the automated system representing significant cost reductions.
- Analysed complex business problems, identified potential solutions.
- Monitored and evaluated performance data for strategic decision making.
- Designed statistical models, enhanced business forecasting accuracy.
- Identified anomalies in market trends with advanced analytical tools.
- Interpreted data sets for actionable insights.
- Conducted comprehensive research on industry standards, benchmarked company performance accordingly.
- Created reports to communicate findings to managerial staff.
Strategy analyst
British Telecom
Manchester
02.1999 - 11.1999
- Developed strategic initiatives by conducting comprehensive business and market analyses.
- Synthesised complex data into actionable insights for effective decision-making.
- Utilised advanced statistical tools to develop predictive models, enhancing company's forecasting ability.
- Collaborated cross-functionally to drive implementation of strategic projects.
- Identified growth opportunities with thorough industry research and competitive analysis.
- Streamlined operational processes for increased efficiency and productivity.
- Conducted risk assessments to mitigate potential financial losses.
- Built robust financial models, facilitating more informed investment decisions.
- Made recommendations on business expansion strategies based on detailed feasibility studies.
- Enhanced customer retention by developing targeted marketing strategies.
- Drove process improvements with careful evaluation of existing procedures, identifying areas for optimisation.
Sales
Dixons Group, PLC
London
01.1996 - 11.1998
- Increased customer satisfaction by providing exceptional customer service.
- Managed product displays for enhanced visual appeal.
- Achieved sales targets with consistent follow ups and negotiation.
- Conducted product demonstrations to increase understanding and sales.
- Utilised selling techniques, improved overall store performance.
- Assisted in stock control and management tasks for inventory accuracy.
- Collaborated with team members to achieve monthly sales goals.
- Addressed customer queries and complaints, provided satisfactory solutions.
- Handled cash transactions accurately for financial integrity of the shop.
- Maintained clean work environment for improved shopping experience.
- Participated in promotional events to increase brand awareness and sales.
Education
Msc - Operations Research
University of Lancaster
Lancaster 08.1998 - 07.1999
BSc - Business Systems & Mathematical Modelling
University of Greenwich
London 09.1995 - 08.1998
Skills
- Have some experience in using QSB for statistical inference and analysis of data
- Have a working knowledge of MATLAB for numerical computing and data analysis
- Familiar with MINITAB for statistical analysis
- Worked with using LINDO for mathematical optimization
- Utilized POWERSIM for creating system simulation models
- Worked with Microsaint for data modeling and management
- Familiar with Cognos for business intelligence
- Utilized SAP software for enterprise resource planning
- Acquainted with Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
- Worked with PASCAL to create procedural programs and algorithms
- Familiar with VBASIC and used it to create simple applications
- Experience in using FORTRAN 77 for scientific computing and mathematical problem solving
- SIMAN: familiar with this simulation language for creating discrete-event simulation models
- Public speaking
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
- Resourcefulness
- Leadership
- Strategic planning
Affiliations
- Motorcyling
- Sport
- Cooking
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Arabic
Beginner (A1)
References
References available upon request.
Timeline
Business development manager
Sarah M Aesthetics
02.2012 - Current
Owner & Founder
Rasoi Resturant
07.2004 - 10.2013
European Financial Controller
Global Crossing
03.2003 - 07.2005
Planning forecasting & Manager.
Barclays Corporate Banking
02.2001 - 08.2003
Planning & Performance Analyst-CRM
Barclaycard
11.2000 - 08.2001
Strategy analyst
British Telecom
02.1999 - 11.1999
Msc - Operations Research
University of Lancaster
08.1998 - 07.1999
Sales
Dixons Group, PLC
01.1996 - 11.1998
BSc - Business Systems & Mathematical Modelling
University of Greenwich
09.1995 - 08.1998
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