Mubarak Awale

Worked as part of the merchandising team at the bp pulse LIVE Arena during a busy events period. Assisted with setting up merchandise stands, organising stock and serving customers before, during and after live shows. Handled cash and card payments, provided product information and maintained high standards of customer service in a fast-paced environment. Supported with stock management, replenishment and end-of-shift reporting while working effectively as part of a large events team.

• In my role as a Warehouse Operative at Beiersdorf, I was responsible for handling stock, preparing orders, and maintaining accurate inventory records. I worked effectively in a fast-paced environment, supporting dispatch operations and ensuring goods were stored and moved safely. I consistently followed health and safety procedures and collaborated with the team to achieve daily performance targets.

• As a Sales Advisor at Superdrug, I provided excellent customer service by greeting customers, assisting with product selection, and offering tailored recommendations across a wide range of health, beauty, and skincare items. I maintained a strong understanding of current promotions and loyalty schemes, actively upselling and cross-selling to meet sales targets. My role also involved handling transactions efficiently at the tills, replenishing stock, and ensuring shelves were well-presented and compliant with visual merchandising standards. I supported stock management by accepting deliveries, rotating products, and conducting inventory checks. Additionally, I adhered to health and safety guidelines, ensured the responsible sale of age- restricted items, and contributed to a clean, organized, and welcoming store environment while working collaboratively with the team to achieve daily objectives.

• At Smith News, I handled various warehouse tasks, including sorting and packing newspapers, loading and unloading deliveries, and ensuring stock was accurately organized. I worked efficiently to meet deadlines, maintained a clean workspace and followed health and safety regulations. My role also involved checking inventory, scanning barcodes, and assisting with general warehouse duties to keep operations running smoothly.

• As a warehouse operative, I've handled receiving and processing shipments, ensuring that goods are inspected for damage and accurately recorded. I've managed inventory, performed regular checks, and kept our inventory system up to date. My daily tasks included picking and packing orders with precision, ensuring they were ready for dispatch, and loading them onto delivery vehicles.

Worked on a casual basis supporting front-of-house operations at local events and small venues. Assisted with table service, taking customer orders and delivering food and drinks in busy environments. Helped with general hospitality duties including clearing tables, preparing service areas and supporting staff during peak periods. Gained practical experience in customer service, teamwork and working efficiently under pressure in fast-paced settings.