Muazzam Saleem
London,England
Summary
Experienced and dedicated Security Operations Manager with expertise in implementing effective security strategies and protocols to protect personnel, assets, and information. Skilled in leading teams, coordinating responses to security incidents, and ensuring regulatory compliance. Passionate about building high-performing teams and developing individuals into effective leaders. promotes learning and growth across teams to boost organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Bold security group
Grays , Essex
2021.09 - Current
- Developing and maintaining strong relationships with existing and new clients and partners.
- Conducting regular site visits to gather feedback from customers and staff and promptly addressing any concerns.
- Overseeing the day-to-day operations of the company, including the control room and scheduling team.
- Managing outsourced contractors and in-house office coordinators, including performance evaluation and identifying areas for improvement among staff.
- Maintaining the company's tone of voice and ensuring all communication meets required standards.
- Ensuring the accuracy of data entered into the systems and developing best practices for self-critique and quality assurance.
- Developing and implementing systems and processes to enhance the efficiency and effectiveness of the company’s operations.
- Collaborating with senior management to develop and implement strategies for company growth and success.
- Staying up-to-date with industry trends and best practices, and seeking opportunities for continuous improvement within the company’s operations
Operations Support Manager
Bold security group
grays , Essex
2021.03 - 2021.09
- Provided essential assistance to the senior management team in safeguarding company assets and personnel.
- Developed and implemented security support strategies and protocols, ensuring alignment with organizational objectives and industry standards.
- Managed security incidents and emergencies, coordinating responses to ensure timely resolution and minimize disruptions.
- Cultivated strong relationships with clients and supplier partners, fostering collaboration and information sharing.
- Provided comprehensive training and guidance to security staff on procedures, protocols, and best practices, fostering a culture of continuous improvement.
- Generated detailed reports and analyses on security activities and performance metrics, offering insights for strategic decision-making.
- Maintained compliance with regulatory requirements and industry standards, upholding legal and ethical standards.
Control Room Supervisor
Bold security group
grays , Essex
2019.10 - 2021.03
- Supervised the operations of the security control room, ensuring effective monitoring of CCTV cameras, alarm systems, and check calls for all lone workers.
- Reported all concerns and issues immediately to the line manager.
- Collaborated with the operations team and supplier partners to fulfill any urgent client requirements.
- Managed a team of control room operators, providing leadership and guidance to maintain a high level of vigilance and responsiveness.
- Oversaw the dispatch of security personnel in response to alarms, incidents, and emergencies.
- Prepared reports and documentation on control room activities, incidents, and performance metrics for management review
Site Security Manager
EZ security services
London , Essex
2016.12 - 2019.09
- Security Planning and Strategy: Developing, implementing, and continually updating security plans and strategies to mitigate risks and protect the site's assets, including people, property, and information.
- Risk Assessment and Management: Conducting regular risk assessments to identify potential security threats and vulnerabilities, and developing measures to address and mitigate these risks.
- Security Operations Management: Overseeing day-to-day security operations, including monitoring security systems, coordinating security personnel, and responding to security incidents or emergencies.
- Emergency Preparedness and Response: Developing and implementing emergency response plans and procedures to effectively respond to incidents such as natural disasters, accidents, or security breaches.
- Security Compliance: Ensuring compliance with relevant laws, regulations, and industry standards related to security, privacy, and data protection.
- Security Awareness and Training: Conducting security awareness programs and training sessions for employees to educate them about security risks, best practices, and their roles and responsibilities in maintaining security.
- Security Investigations: Conducting investigations into security incidents, breaches, or suspicious activities, and collaborating with law enforcement or other authorities as needed.
- Vendor Management: Managing relationships with security service providers, contractors, and vendors to ensure that security services and products meet the site's requirements and standards.
- Reporting and Documentation: Maintaining accurate records, reports, and documentation related to security activities, incidents, and compliance efforts.
Education
Master of Business Administration -
Anglia Ruskin University
2016
Skills
- Team leadership and management
- Conflict Resolution Techniques
- Emergency response planning
- Communication and interpersonal skills
- Facility management
- Safety and security
Accomplishments
- led the national track and trace project, and maintained the contract until completion through high performance and client satisfaction.
- Led the Job center contract and successfully achieved company goals
- Recognized by senior management for projects delivering outstanding results and awarded multiple employee of the month awards
Additional Information
Linkedin : https://www.linkedin.com/in/muazzam-saleem-78162b95/
Certification
- SIA DS Licence
- Full UK Clean Driving License
- Construction CSCS Card
- First Aid Certificate
- Master of Business Administration
- Enhanced DBS Certificate
- ACT Certificate
- BS7858 Screening Certificate
Languages
English
Advanced
Urdu
Advanced
References
References available upon request.
Timeline
Security Operations Manager
Bold security group
2021.09 - Current
Operations Support Manager
Bold security group
2021.03 - 2021.09
Control Room Supervisor
Bold security group
2019.10 - 2021.03
Site Security Manager
EZ security services
2016.12 - 2019.09
Master of Business Administration -
Anglia Ruskin University
- SIA DS Licence
- Full UK Clean Driving License
- Construction CSCS Card
- First Aid Certificate
- Master of Business Administration
- Enhanced DBS Certificate
- ACT Certificate
- BS7858 Screening Certificate
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