Muazzam Janjuaa
Camberley
Summary
Highly adaptable and meticulous professional with a strong work ethic and a proven track record in utilising Outlook, Word, and Salesforce to enhance productivity. Demonstrates exceptional literacy skills and the ability to liaise effectively with team members, ensuring seamless communication.
Known for being polite, friendly, and dependable, with a proactive approach to achieving ambitious goals. A goal-driven team player who brings enthusiasm and a positive attitude to every task. Committed to continuous improvement and career growth within dynamic environments.
Developed and implemented a comprehensive Master Pickup Chart to streamline the management of food and beverage services across seven distinct outlets.
The chart included detailed allergen information and presentation guidelines, enhancing guest safety and satisfaction.
Introduced new ideas and processes that improved operational efficiency and fostered a culture of innovation among staff.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Food and beverage Co-ordinator
Four Seasons Hotel
Hook, Hampshire
06.2024 - Current
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Prepared beverages for guests with accuracy and efficiency.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Used Microsoft Word and other software tools to create documents and clear communications.
- Increased sales through effective upselling techniques.
Night Reception Supervisor
Harbour Hotels
Guildford
01.2024 - 06.2024
- Performed night audits and verified daily room occupancy and hotel revenue
- Reconciled cash drop and credit card transactions to identify and resolve auditing discrepancies
- Logged and managed wake-up requests using automated call scheduling systems
- or various cases with clear notes and associated documentation to fast-track future investigations and resolutions
- Have a extremely well understanding in OPERA PMS system & Salesforce
- Dealing with numerous guest complaints at once
- Tailored service to meet individual needs of passengers
Night Receptionist
Radisson Blu Hotel
Hayes, Hillingdon
05.2023 - 01.2024
- Organised reception area stock of essential forms and brochures
- Represented company and enhanced brand through outstanding service and presentation
- Responded swiftly to emergencies ensuring guest safety
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Drove hospitality standards by proactively anticipating potential guests' needs and taking appropriate action.
- Kept accurate records of room availability in line with hotel's booking system.
Waiter
Radisson Blu Hotel
Harlington
06.2022 - 02.2023
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Greeted new customers, answered initial questions and took drink orders
- Anticipated and addressed guests' service needs
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Coordinated team members to take, serve and clear orders accurately and promptly
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
Housekeeper
Radisson Blu Hotel
Harlington
05.2022 - 09.2022
- Disinfected bathrooms, eliminating mould and soap scum from shower stalls and bathtubs
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness
- Swept and damp-mopped private stairways and hallways
- Proactively replenished guest supplies and amenities
- Cleaned rooms to satisfaction of clients and management
- Emptied and cleaned waste receptacles in rooms, hallways and outside areas
Education
BTEC - Information Technology
The Sixth Form College Farnborough
Farnborough, WAR 01.2023 - 01.2025
GCSEs - English
Collingwood College
Camberley, SRY 01.2021 - 01.2025
GCSEs - Electronics
Collingwood College
Camberley, SRY 01.2021 - 01.2025
GCSEs - Maths
Collingwood College
Camberley, SRY 01.2021 - 01.2025
Skills
- Restaurant reservation software skilfulness
- Relationship-building
- Calm under pressure
- Microsoft Office Suite
- Strategic planning
Certification
- First Aid Level 3, Present
- Fire Marshal, Present
Languages
Arabic
Intermediate
English
Native
French
Intermediate
Affiliations
- I love to spend my time playing the Piano!
Timeline
Food and beverage Co-ordinator
Four Seasons Hotel
06.2024 - Current
Night Reception Supervisor
Harbour Hotels
01.2024 - 06.2024
Night Receptionist
Radisson Blu Hotel
05.2023 - 01.2024
BTEC - Information Technology
The Sixth Form College Farnborough
01.2023 - 01.2025
Waiter
Radisson Blu Hotel
06.2022 - 02.2023
Housekeeper
Radisson Blu Hotel
05.2022 - 09.2022
GCSEs - English
Collingwood College
01.2021 - 01.2025
GCSEs - Electronics
Collingwood College
01.2021 - 01.2025
GCSEs - Maths
Collingwood College
01.2021 - 01.2025
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