MUAZZAM BEGG
Edinburgh
Summary
Qualified Operational Excellence Analyst with a solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
5
5
years of professional experience
Work History
Operational Excellence Analyst
JPMorgan Chase & Co.
07.2022 - Current
- Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
- Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
- Championed change management initiatives, supporting staff through transitions and promoting a culture of adaptability.
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Managed projects from inception to completion, delivering results on time and within budget constraints.
Banking Operations Specialist
JPMorgan Chase & Co.
08.2021 - 01.2022
- Provided high-quality customer service in a fast-paced contact centre environment, addressing inquiries and resolving issues efficiently
- Assisted with daily banking operations including account management, transaction processing through Salesforce
- Effectively communicated change of any processes/products to customers, enhancing their understanding and satisfaction
- Adhered to all regulatory requirements and internal policies to maintain the security and privacy of customer information
Premier Banker
The Hongkong and Shanghai Banking Corporation Limited
02.2020 - 04.2021
- Consistently met or exceeded HSBC performance metrics, including call handling time, customer satisfaction scores, and transaction accuracy
- Enhanced client experience by promptly addressing concerns or inquiries related to account transactions or service issues.
- Delivered onboarding training sessions for new Premier Bankers, sharing best practices and fostering a culture of excellence within the team.
- Streamlined banking processes to enhance efficiency and accuracy in transactions.
Education
MSc - Finance
Swansea University
Swansea10.2021
BSc(Hons) - Finance and Investment
University of Brighton
Brighton07.2020
Skills
- Salesforce
- SQL
- Tableau
- MS Excel
- Project management
- Process improvements
- Data research and validation
Timeline
Operational Excellence Analyst
JPMorgan Chase & Co.
07.2022 - Current
Banking Operations Specialist
JPMorgan Chase & Co.
08.2021 - 01.2022
Premier Banker
The Hongkong and Shanghai Banking Corporation Limited
02.2020 - 04.2021
MSc - Finance
Swansea University
BSc(Hons) - Finance and Investment
University of Brighton
Similar Profiles
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Supraj CBSupraj CB
Analyst at JPMorgan Chase, JPMorgan Chase & CoAnalyst at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
Hon Kit KwokHon Kit Kwok
Cleaning operative at The City of Edinburgh CouncilCleaning operative at The City of Edinburgh Council