MUAD YOUSEF BOHA

Newcastle

Summary

I am an accomplished , efficient, trustworthy and a friendly approachable person who works well as an individual or as part of a team. I build strong working relationships with colleagues, I adapt into new roles with ease. I work well in fast paste environments and enjoy work a practical nature where I can solve problems and use my own initiative. I have a keen interest in working offshore and with IT. Moving to the UK taught me a new key skill which is adaption. I also see myself as a creative thinker with a deep talent for interacting with people from different backgrounds of life and influencing them while continuously evaluating their choices and behaviours.

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skilfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

years of professional experience

Work History

Delivery Driver

Uber, Just Eat and Stuart

09.2022 - Current

Where my duties were to satisfy the customer, with the maximum level of service during the busiest periods in the UK, and the fast paced environment, it is crucial to pay attention to detail when delivering goods to customers, as they leave important information regarding their order, so adaptivity is a must during rush hours.

Agent

NHS

10.2020 - 06.2022

I worked full time as a 119 agent during the most difficult time when COVID 19 was at it's peak, where I dealt with an impressive amount of calls regarding, bookings, chasing results and dealing with complaints and being there for the patients, where I had to operate multiple systems to help the patients as quickly and as efficiant as possible.

Waiter

Sothern Fried Chicken

07.2017 - 04.2019

I worked part time at Sothern Fried Chicken in Durham where my duties differed from taking orders from customers through the phone, preparing deliveries and serving customers on the till to dealing with complaints and issues. Working there taught me how to work under pressure and to maintain calmness and efficiancy.

Skills

I have excellent timekeeping and attendance records
I take pride in my work, strive hard to be the best and fully commit myself to any task
Excellent communication skills, with my ability to speak two other languages than English which are Arabic and Tamazight (a native language that’s spoken by communities in central Africa)
I work well under pressure and can get tasks done by deadlines
I am excellent when it comes to being Collaborative

I am detail oriented
Ability to adapt to a different working environment
Experienced in dealing with customer requirements
Customer Service oriented

Hobbies and Interests

I am an active person I regularly go to the gym, I also like to play football and swimming was my favourite sport since the age of 11., I did develop a keen intrest in anything computer related, and that made me detail oriented.

Qualifications

SQA HNC Nautical Science
SQA Level 3 Diploma in Deck Shipping and Maritime Operations
C&G Level 3 Diploma Electrical Installation
C&G Level 2 Diploma Electrical Installation
C&G Level 2 Diploma in Machining
Qualification Grade/Mark Type
Maths C GCSE
English B GCSE
Arabic A
Arabic language 163/200 Libyan Ministry Of Education
Mathematics H 166/200 Libyan Ministry Of Education
Physics 135/200 Libyan Ministry Of Education
Chemistry 103/160 Libyan Ministry Of Education
Biology 105/160 Libyan Ministry Of Education
IT 63/80 Libyan Ministry Of Education
Statistics 60/80 Libyan Ministry Of Education
ACHIVEMENT VERY GOOD

Languages

English

Native or Bilingual

Arabic