Muaad Hersi
Birmingham,West Midlands
Summary
I am a student at Aston University Engineering Academy with experience working in busy retail environments. I am reliable, adaptable, and confident in handling cash accurately, supported by strong mathematical skills. I continuously strive to improve my efficiency and deliver excellent customer service. I am seeking a position with greater responsibility where I can apply my customer service, sales, and organisational skills. My experience has enabled me to maintain clean, professional workspaces while contributing effectively to daily operations.
Overview
1
1
Certification
5
5
years of post-secondary education
Work history
Cashier
Family Shop
Birmingham
2025.12 - 2026.03
- Maintained clean, organised workspace to support quick, efficient customer service.
- Answered customer enquiries to improve shopping experience and reduce waiting.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Processed payments swiftly for improved customer experience.
Community Centre Volunteer
Arrahma Islamic Centre
Birmingham, West Midlands
2026.01 - 2026.02
- Set up premises and arranged supplies for arriving guests.
- Managed compliance of visitors and staff with rules and safety procedures to ensure a safe environment.
- Recommended special services and completed documentation while collecting additional fees to enhance guest experience.
- Cleared rubbish, stored furniture after events, and sanitised surfaces to maintain cleanliness and safety.
Junior Car Mechanic
A-Z Tyre shop
Birmingham
2025.10 - 2025.12
- Utilised diagnostic equipment to accurately identify faults.
- Conducted routine vehicle inspections for customer satisfaction.
- Repaired vehicular bodywork after accidents restoring aesthetic appeal of vehicles.
- Managed surface preparation and refinishing steps to meet agreed quality standards.
- Delivered high-quality craftsmanship which led to increased client retention rate.
- Kept up-to-date with the latest industry developments through continuous learning and professional development.
Education
GCSEs - Maths, English Language, English Literature, Geography, Combined Science, French, Digital Technology, Religious Education
Eden Boys Leadership Academy Birmingham East
Birmingham 2020.09 - 2025.06
Skills
- Customer Service
- Teamwork
- Communication
- Problem Solving
- Point of sale
- Adaptability
- Reliability
- Cash management
- Mathematics
Experience & Volunteering
Planned and supported school events including open evenings and student-led projects, Engaged with guests and helped ensure events ran smoothly, Supported community events in youth clubs, mosques, and neighbourhood gatherings, Welcomed attendees and helped maintain a positive and organised environment, Gained retail experience in local neighbourhood stores, delivering strong customer service, Worked effectively in fast-paced environments while following instructions carefully, Completed a week of employability training and work experience at BCU, Developed communication, teamwork, and workplace readiness skills
Languages
English
Somali
Arabic
Certification
RAF Witering Rivetting Competition Winner
Interests
Cooking, Working Out, Swimming, Reading, Football, Cars,
Timeline
Community Centre Volunteer
Arrahma Islamic Centre
2026.01 - 2026.02
Cashier
Family Shop
2025.12 - 2026.03
Junior Car Mechanic
A-Z Tyre shop
2025.10 - 2025.12
GCSEs - Maths, English Language, English Literature, Geography, Combined Science, French, Digital Technology, Religious Education
Eden Boys Leadership Academy Birmingham East
2020.09 - 2025.06