Mthabisi Moyo
Bedford,Bedfordshire
Summary
Dedicated and compassionate professional with extensive expertise in therapeutic interaction, elderly support and managing challenging behaviour. Proficient in personal care assistance, medication administration, and mobility support and basic life support. Adept at maintaining hygiene standards and meal preparation while ensuring residents' well-being through empathetic listening and proactive problem-solving. Strong team player with excellent communication skills in English and a high level of computer literacy across IT systems including MS Office. Flexible, adaptable, and committed to continuous learning to enhance the quality of care provided.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Senior care assistant
Cordial Support ltd
Bedford, Central Bedfordshire
08.2022 - Current
- Provided consistent and high-quality elder care, ensuring comfort and safety including residents on one to one care and support.
- Ensured clean and safe living environment by routine cleaning tasks.
- Increased resident satisfaction by providing personalised care plans.
- Contributed in meal planning and preparation of meals, following specific dietary requirements of each resident.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
- Managed medication administration for residents, adhering strictly to prescribed doses and maintained accurate records of resident's progress and medical history.
- Achieved a calm and harmonious living environment by mediating disputes between residents when necessary.
- Maintained up-to-date knowledge on latest care plans and risk assessments for residents.
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing promoting good hygiene.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Encouraged participation in social activities (indoor board games), promoting positive socialisation and community inclusion.
- Accompanied client to medical and dental appointments, rehabilitation and P2R appointments, grocery shopping and outdoor activities including pool & snooker centres, table tennis centres, gym and swimming pool.
- Optimised patient satisfaction through compassionate, considered care and communication to residents with eating disorder, boosting their esteem and confidence towards their nutritious meal planning and meal preparation.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Supporting office admin to compile and file staff's compliance documents, trainings and staff's monthly and weekly shifts scheduling rota.
Server/Barista
Four Seasons Hotel @Burj Al Shaya
Kuweit City
08.2019 - 07.2022
- Warmly greeted and served guests, promptly processing payments to minimise wait times.
- Input guests orders into ticketing system and making recommendations as appropriate, noted special restrictions and choices.
- Conversed with guests about food and beverage desires, suggesting items best matching preferences.
- Refilled replenishables with fresh supplies, stocked counters, refrigerators and chilled ingredients, recording out-of-stock items for re-ordering.
- Facilitated an enjoyable dining experience by being attentive and responsive to guests needs.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Supported other team members during busy periods ensuring efficient operations.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced restaurant environments.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of restaurant equipment.
Education
Mandatory Training - Health Care
Incisive Training ltd
Luton/ England 06.2024 - 06.2024
Oliver McGowan Autism and Learning disability - Health Care
E-learning for healthcare (elfh)
Bedford 10.2024 - 10.2024
15 Standards of Care Certificate - Health Care
Caredemy
Bedford 04.2024 - 04.2024
Handling Medicines Safely module 1 to 4 - Health Care
NHS Learning Hub
Bedford 10.2024 - 10.2024
Food and Bevolution Certificate - Hospitality
Four Seasons Hotel Kuwait
Kuwait City/ Kuwait 02.2022 - 02.2022
Higher National Diploma (City & Guilds) - ICT Diploma
Speciss College
Bulawayo/ Zimbabwe 01.2007 - 09.2008
IT Essentials Certificate - IT Essentials Network Plus
Nust
Bulawayo/ Zimbabwe 09.2008 - 06.2009
Skills
- Therapeutic interaction with a strong desire to help others
- Self motivated and able to take initiatives
- Managing challenging behaviour and elderly support
- Computer literate and proficient in using IT systems (MS Office, email & documentation, software & hardware)
- Ability to listen to residents, empathise and proactive in addressing issues
- Keen to learn and develop
- flexible and adaptable
- Safe manual handling
- Understanding of hygiene standards
- Mobility support experience
- Resilience and stamina
- Basic life support
- Dementia and complex care needs
- Medication tracking, storage and administration
- Meal preparation and planning
- Care plan reviews and implementation
- Blood pressure monitoring
- First Aid
- Personal care assistance
- Strong team player with excellent communication skills in English, both verbal and written
Affiliations
- Playing Cricket, cooking, gardening, learning new technologies and fitness training.
Languages
English
Upper intermediate
References
References available upon request.
Timeline
Oliver McGowan Autism and Learning disability - Health Care
E-learning for healthcare (elfh)
10.2024 - 10.2024
Handling Medicines Safely module 1 to 4 - Health Care
NHS Learning Hub
10.2024 - 10.2024
Mandatory Training - Health Care
Incisive Training ltd
06.2024 - 06.2024
15 Standards of Care Certificate - Health Care
Caredemy
04.2024 - 04.2024
Senior care assistant
Cordial Support ltd
08.2022 - Current
Food and Bevolution Certificate - Hospitality
Four Seasons Hotel Kuwait
02.2022 - 02.2022
Server/Barista
Four Seasons Hotel @Burj Al Shaya
08.2019 - 07.2022
IT Essentials Certificate - IT Essentials Network Plus
Nust
09.2008 - 06.2009
Higher National Diploma (City & Guilds) - ICT Diploma
Speciss College
01.2007 - 09.2008
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