Mst Saini Sofia Zaman

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• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted in reducing wait times by efficiently managing customer queues during peak hours.
• Escalated problems or complaints to relevant supervisor or manager for resolution.
• Worked front counter, drive-thru and other areas.
• Operated cash register to ring up final bill and process various forms of payment.

• Conduct with visitors and arrange a meeting with the concerned person
• Take care of inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
• Prepared packages for shipment, pickup, and courier services for prompt delivery to customers
• Supported various administrative duties by proofreading, transcribing, and invoicing
• Maintain all employee's health insurance
• Ensure office vehicle movement and maintenance through NITS (GPS) tracker.

. Conduct with visitors and arrange a meeting with the concerned person.

. Take care of inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stoking.

. Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.

. Supported various administrative duties by proofreading, transcribing, and invoicing.

. Maintain all employee's health insurance.

. Ensure office vehicle movement and maintenance through NITS (GPS) tracker.

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• Streamlined communication channels for improved efficiency in handling customer concerns.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Described product and service details to customers to provide information on benefits and advantages.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Corresponded with delinquent customers to collect payments and make billing arrangements.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.