MST RADHIYA HAQUE CHOWDHURY
London (Manor Park)
Summary
Professional experience delivering outstanding service within high-volume environment. Diligently processing deliveries, maintaining quality of service and ensuring exceptional customer care at all times.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Room Service Attendant
The Tower Hotel
London
08.2024 - Current
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Provided detailed room service for the comfort of guests.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Improved customer experience with attentively addressing their needs.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Delivered extra linen and toiletries to meet guest needs.
- Trained new room attendants on company policies and cleaning procedures.
Education
Secondary School Certificate - Arts
Noyabondor BL High School and College
Skills
- Linen maintenance
- Trolley navigation
- Cleaning and housekeeping
- Housekeeping trolleys operation
- Communication skills
- Efficient hoover operation
- Deep-Cleaning expertise
- Laundry expertise
- Responsive listening
- Relationship Management
- Quick adaptability
- Privacy awareness
RIGHT TO WORK IN THE UK
YES (ELIGIBLE FOR FULL TIME)
ADDITIONAL INFORMATION
I possess foundational knowledge of care practices, supported by exposure to a range of educational videos on the subject.
Languages
Bengali
Native
English
Advanced
Hindi
Fluent
Urdu
Fluent
Personal Information
Timeline
Room Service Attendant
The Tower Hotel
08.2024 - Current
Secondary School Certificate - Arts
Noyabondor BL High School and College
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