Ms. Sadaf Iqbal

I am a recognised Group Ethnicity Role Model 2024 & 2020 and an award-winning Team Manager having worked in Retail Banking and now lead a team of highly skilled Asset Finance specialists who are responsible for delivering outstanding client service to Business customers. I oversees this by motivating, coaching, and developing my team to work together, emphasis always on quality, delivery, and personal improvement. I work in an area which is going through a transformational journey with new technologies (including AI and machine learning). I confidently balance conflicting priorities in what is a broad, dynamic role and can influence a range of audiences, including senior stakeholders. I am an articulate and persuasive individual who relishes challenges and enjoys working under pressure. I hold the aptitude and readiness to further develop my skills and the potential of others. I have a successful track record of achieving business objectives and delivering excellent customer service.

• Lloyds Banking Group Ethnicity Role Model 2020 & 2024
• Won Best Team Manager Award for 2015, selected as a winner out of over 100 nominees across the UK.
• Top Performer Rating 2015.
• Interviewed as an ‘Inspirational Manager’ as part of Growth and Development week which was then published to Retail Banking colleagues.
• Fostering Talent programme Graduate 2018.
• Selected to be a Connector (Super Hero) for the site as having the ‘Power of Positivity and Persuasion’.
• Successfully completed Groups Apprenticeship Programme – Providing Financial Services – Management Level 3.
• Site Lead for a project to review our Training & Competency scheme for Senior Customer Advisors. Achieved excellent recognition for my input into the workstream and having the SME knowledge of the business area.
• SME for department for Product Script Changes for New to Bank and Bank account Conversion processes, working alongside colleagues for the Conduct Risk and Customer Experience teams to make a better experience for customers applying for Bank Accounts over the phone and reducing the scripts sizes from 36 pages to 12 pages.